Michael Rivkin Email & Phone Number

Leesburg, Virginia, United States

Virginia, United States

Maintained key customer databases and input systems.Oversaw accounts, providing customer relationship management and verifying contractual obligations,Utilized variety of training information to quickly and accurately answer customer questions.Completed managerial and administrative tasks pertinent to the job.

Virginia, United States

Managed team of employees at dry cleaning business.Oversaw computer network systems including POS softwares, hardwares.Oversaw all operations and administrative/management needs including hiring, scheduling, payroll, training, inventory, etc.Assisted in promotional sales and advertising.Responsible for quality control and providing/ensuring customer service.Maintained technical equipment and computer systems.

Virginia, United States

Managed team of wholesale travel company.Provided sales training for all employees and coaching for individuals in need of more direct or one-on-one training.Directed and managed operations, administrative and sales needs.Ensured travel experiences exceeded expectations by providing exemplary customer service.

Managed large team of wholesale international travel company with gross revenue over $4M per year and 10+ contracts. Serviced over 5K customers for 15 airlines.Directed and managed operations, administrative and sales needs.Exceeded sales quotas/goals by negotiating airline contracts.Ensured quality assurance by running weekly reports, managing accounts payable/receivable and conducting payroll procedures.Created and managed automated ticketing site; troubleshot and managed any customer issues with quick resolution percentages. Provided sales training for all employees and coaching for individuals in need of more direct or one-on-one training.