Michael Roberts Email & Phone Number

Recent Assignments:1. Advising a 'Big Four' consultancy firm on potential entry strategies to the UK HE sector for providers of student information and CRM systems2. Advising a Global IT Services provider, with limited experience in the UK Higher Education sector, on a sales proposal for a multi-year £multi-million services contract to a UK University3. Advising a global automotive manufacturer on an IT strategy for the creation of a new, modern-luxury, boutique brand - leveraging parent company resources but avoiding historic legacy inertia.4.Advising an automotive standards agency on digital asset exploitationUsing my extensive IT strategy and service experience, together with substantial operational and sales experience, to help GLG clients solve problems, create new value and operations and secure new opportunities.

Advice on IT Strategy and Operations; Service Design for consumer services - retail, sports and leisure, arts programmes and operations, residential accommodation, IT/technical services. Advice on Innovation Management - creating, measuring and improving processes, behaviours and culture to maximise innovation and opportunity from talented teams.Extensive experience in designing and implementing IT strategies to help organisations achieve their goals. Solutions, driven by organisational goals not IT department convenience, driven by pragmatism and effectiveness not fashion or trends.Specialising in helping organisations improve their Innovation Management services and processes.

Warwick

As the sensitivity to security and compliance reaches new heights - attention turns to the difficult balance of satisfying the nerves of senior stakeholders and the needs of the regulator, without sacrificing excellent core services or new innovation and creativity. Compliance isn't the same as security, but even secure organisations go bust if they don't innovate and deliver excellent experiences.

Warwick

Many organisations aspire to be innovative - but fail to achieve it.Many organisations claim to be innovative - but, in fact, can merely point to a few accidental innovationsA few organisations can claim to be truly innovative - having the ability to efficiently and effectively stimulate, capture and nurture good ideas in to valued products and services - and having the ability to do this repeatedly and be able to prove it. These few are the true innovators.My role is first and foremost to provide excellent, reliable IT - services that will drive and support growth. However, I am now also looking in to how Warwick University can become a true Innovation Leader. Achieving excellence in innovation management ourselves - and then helping others do the same, through our research and through our teaching (we are a University after all).My IT responsibilities remain at the core of my interests and, of course, IT is a field rich with innovation potential and relevance. My new additional activities will look at innovation and service development right across our institution - and outside to our community, our region and internationally.

Combining responsibilities for staff, student and public visitor experience for all campus services : retail, cafes, bars, restaurants, the Arts Centre,the Sports Centre, print services ..... and retaining IT !Some might say "strange", but in fact they are all to do with great service and great experience. I'm working with a team responsible for close on £ 100 million in revenue or spend - but we're all focused on delivering a great service.Great things lie ahead.....

Responsible for .... Everything! The IT team, servers, software, projects, service desk, strategy, development, budgets, network, data centre ..... the lot - it's great !. I do my best to lead and support a great team - they deliver great benefits and value to students, academics and other colleagues.Some good achievements in the last 3 years, plenty more to do though .... must get on.....

Really enjoyed this role although I didn't expect to. Delivering live TV over the web to 40000 employees - when it was still quite immature, and getting to build TV studios - fab !The team did all the hard work, I learnt a lot and got ulcers !

London, United Kingdom

London, United Kingdom

A series of stimulating IT roles from Business Analyst through to Director of services; increasing responsibility and contribution throughout this period; highly rewarding and stimulating roles and environment.

London, United Kingdom

Responsible for a large team covering all customer services, order processing, transport and logistics operations for a UK sales network

London, United Kingdom

A series of progressively senior sales roles culminating in heading a major contracts sales team focusing on £multi-million projects

Master Of Science (Msc), Service Management And Design, Merit

Masters Degree covering service design, management, service quality, measurement and metrics. Particular focus on innovation and business.

Mba, Organisational Design

MBA

Bsc, Aeronautics

BSc Aeronautical Engineering

Bsc, Aeronautical Enginnering, Ordinary