Michael Roberts Email and Phone Number
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Principles: Results focused; design for simplicity, satisfaction and elegance.High quality, low waste services will lead to strategic benefits – do not chase short term savings.Deep understanding of how to build strong teams and support them to exploit IT and digital technologies for strategic success; ability to balance theoretical, state-of-the-art promises against real world practicalities.Experienced in running large scale, complex services - in multiple sectors. Expert in service design and improvement. Specialist knowledge in Innovation Management processes – especially improving organisational innovation capability.£multi-million budget and capex management; experience in running large, multi-skilled and multi-function teams.Strong technology and systems skills complemented by successful track record in commercial, consumer and non-technical service delivery.Combination of both large-scale organisations and SME/start-up environments.Experience in retail, commercial, residential, arts, sports and leisure, pharmaceutical, higher education, manufacturing and capital equipment industries.In numbers: - Commercial growth: 54% increase over 4 years for arts operation; 42% growth in print service; 28% growth in income for sports operation - Multiple £multi-million investment projects: £ 125m, 7-year property investment; £25m core IT infrastructure programme; £70m investment projects for international arts centre and regional sports hub. - Responsible for £100m t/o multi-service organisation - Data led decision making and data driven performance management; multiple examples of significant service improvements across multiple disciplinesInnovation Management impact: - 86% growth in community sourcing and engagement for innovation; >200% over target for idea generation; reduction in decision making cycle time; reduction in ‘low potential’ projects absorbing resources
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Network Member - Glg Professional NetworkGlg Sep 2023 - PresentRecent Assignments:1. Advising a 'Big Four' consultancy firm on potential entry strategies to the UK HE sector for providers of student information and CRM systems2. Advising a Global IT Services provider, with limited experience in the UK Higher Education sector, on a sales proposal for a multi-year £multi-million services contract to a UK University3. Advising a global automotive manufacturer on an IT strategy for the creation of a new, modern-luxury, boutique brand - leveraging parent company resources but avoiding historic legacy inertia.4.Advising an automotive standards agency on digital asset exploitationUsing my extensive IT strategy and service experience, together with substantial operational and sales experience, to help GLG clients solve problems, create new value and operations and secure new opportunities. -
Independent AdvisorFreelance Jul 2021 - PresentAdvice on IT Strategy and Operations; Service Design for consumer services - retail, sports and leisure, arts programmes and operations, residential accommodation, IT/technical services. Advice on Innovation Management - creating, measuring and improving processes, behaviours and culture to maximise innovation and opportunity from talented teams.Extensive experience in designing and implementing IT strategies to help organisations achieve their goals. Solutions, driven by organisational goals not IT department convenience, driven by pragmatism and effectiveness not fashion or trends.Specialising in helping organisations improve their Innovation Management services and processes.
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It DirectorUniversity Of Warwick Jan 2019 - Jul 2021WarwickAs the sensitivity to security and compliance reaches new heights - attention turns to the difficult balance of satisfying the nerves of senior stakeholders and the needs of the regulator, without sacrificing excellent core services or new innovation and creativity. Compliance isn't the same as security, but even secure organisations go bust if they don't innovate and deliver excellent experiences. -
Director For It And Innovation SupportUniversity Of Warwick Nov 2016 - Jan 2019WarwickMany organisations aspire to be innovative - but fail to achieve it.Many organisations claim to be innovative - but, in fact, can merely point to a few accidental innovationsA few organisations can claim to be truly innovative - having the ability to efficiently and effectively stimulate, capture and nurture good ideas in to valued products and services - and having the ability to do this repeatedly and be able to prove it. These few are the true innovators.My role is first and foremost to provide excellent, reliable IT - services that will drive and support growth. However, I am now also looking in to how Warwick University can become a true Innovation Leader. Achieving excellence in innovation management ourselves - and then helping others do the same, through our research and through our teaching (we are a University after all).My IT responsibilities remain at the core of my interests and, of course, IT is a field rich with innovation potential and relevance. My new additional activities will look at innovation and service development right across our institution - and outside to our community, our region and internationally.
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Director, It And Campus ServicesUniversity Of Warwick Oct 2012 - Nov 2016Combining responsibilities for staff, student and public visitor experience for all campus services : retail, cafes, bars, restaurants, the Arts Centre,the Sports Centre, print services ..... and retaining IT !Some might say "strange", but in fact they are all to do with great service and great experience. I'm working with a team responsible for close on £ 100 million in revenue or spend - but we're all focused on delivering a great service.Great things lie ahead.....
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It DirectorUniversity Of Warwick Feb 2008 - Oct 2012Responsible for .... Everything! The IT team, servers, software, projects, service desk, strategy, development, budgets, network, data centre ..... the lot - it's great !. I do my best to lead and support a great team - they deliver great benefits and value to students, academics and other colleagues.Some good achievements in the last 3 years, plenty more to do though .... must get on.....
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Director, Corporate Communications ItGlaxosmithkline Nov 2006 - Feb 2008Really enjoyed this role although I didn't expect to. Delivering live TV over the web to 40000 employees - when it was still quite immature, and getting to build TV studios - fab !The team did all the hard work, I learnt a lot and got ulcers ! -
Director For Architecture & Technical Strategy, Corporate ItGlaxosmithkline Jul 2003 - Nov 2006London, United Kingdom
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Senior It Management RolesGlaxosmithkline Nov 1996 - Jul 2003London, United KingdomA series of stimulating IT roles from Business Analyst through to Director of services; increasing responsibility and contribution throughout this period; highly rewarding and stimulating roles and environment.
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Customer Services ManagerSteelcase Jul 1995 - Nov 1996London, United KingdomResponsible for a large team covering all customer services, order processing, transport and logistics operations for a UK sales network -
Major Contracts Sales ManagerSteelcase Jan 1986 - Jul 1995London, United KingdomA series of progressively senior sales roles culminating in heading a major contracts sales team focusing on £multi-million projects
Michael Roberts Skills
Michael Roberts Education Details
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Merit
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Organisational Design -
City University, LondonAeronautics -
Ordinary
Frequently Asked Questions about Michael Roberts
What company does Michael Roberts work for?
Michael Roberts works for Glg
What is Michael Roberts's role at the current company?
Michael Roberts's current role is Advisor on improving Innovation Management, Service Design and IT strategy.
What is Michael Roberts's email address?
Michael Roberts's email address is mi****@****ail.com
What schools did Michael Roberts attend?
Michael Roberts attended University Of Warwick, Aston University, City University, London, City, University Of London.
What skills is Michael Roberts known for?
Michael Roberts has skills like Organisational Design, Developing Strategic Partnerships, Innovation In Vendor Relationships, Data Led Decision Making, Benefits Led Portfolio Management, Solving Problems, It Strategy, Stakeholder Management, Strategic Planning, Business Strategy, Strategy Development, Business Management.
Who are Michael Roberts's colleagues?
Michael Roberts's colleagues are Manjit Sahoo, Martin Cavaliero, Tyler Hall, Abdou Elkhodiry, Hai Chang, Alec Smith, Stuart Elkowitz.
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Michael Roberts
Ashford3yahoo.co.uk, cchellenic.com, sekgroup.org.uk -
Michael Roberts
Greater Cambridge Area1jesus.ox.ac.uk -
3bofa.com, copper.co, bankofamerica.com1 (866) 6XXXXXXX
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Michael Roberts
Greater Edinburgh Area -
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