Michael Roberts Email & Phone Number

Dallas-Fort Worth Metroplex

Provided instruction, training, and the promotion of student learning for collegiate athletesSolicited feedback from athletes to promote buy-in and accountability for rigorous exercise regimens required to improveProvided guidance, communicated high expectations, and displayed an active interest in student progress Varied instructional techniques to address individual learning styles

Provide solutions daily to airport staff for customer service issues related to travel interruptions i.e. service recovery Responsible for maintaining the integrity of overbooking levels and flight revenue maximization strategies Process queue requests, teletype reject messages and field phone calls from all departments with questions related to overbooking and inventory, flight availability, irregularities and schedule change issuesProactively address re-accommodations and make appropriate adjustments to inventory levels Monitor ATO, OCC activity for flight delays, cancellations, equipment substitutions, weather disruptions or other operational problems and decide appropriate action necessary to achieve optimal service recovery

Performed the daily preparation of and on-time departure of flightsGuided the pilots into position with hand signals or orange flashlight wands next to the gate and while preparing for taxiMoved up to 70 lbs. of luggage from aircraft to aircraft and in preparation for baggage claim pick-upOperated company vehicles including trucks, tugs, and conveyorsProvided exceptional customer service and resolve service issues as needed

Greeted, registered and provided outstanding guest service during their stay, and settling the guest’s account at checkoutMade and modified reservations, multi-tasked as a hotel operator, and performed concierge duties in a fast-paced environmentSolved problems for external customers and provided direction to internal customersProvided support to other departments including Sales, Front Office, and Bellman/Van, as neededPerformed troubleshooting tasks in order to resolve guest issues and respond appropriately to emergency situations

Reconciled thousands of million dollar transactions daily using Custom Automated Reconciliation System (CARS) Performed daily cash balance reporting to maintain clients’ investment in a particular securityMaintained monthly Cash and Shares Reconciliation on all multimillion dollar accountsPerformed monthly Market Value Analysis and Reconciliation Managed projects across departments of JP Morgan, Chase