Michael Robins Email & Phone Number

West Point, Iowa, United States

• Provide comprehensive IT consulting services as the sole proprietor of a break-fix IT service provider.• Handle remote and on-site support for customer inquiries and issues, ensuring prompt resolution and high satisfaction levels.• Implement Azure disaster recovery services and manage firewall configurations to enhance network security.• Administer Windows servers, troubleshoot network issues, and optimize performance for clients.• Procure and set up new equipment, ensuring… Show more • Provide comprehensive IT consulting services as the sole proprietor of a break-fix IT service provider.• Handle remote and on-site support for customer inquiries and issues, ensuring prompt resolution and high satisfaction levels.• Implement Azure disaster recovery services and manage firewall configurations to enhance network security.• Administer Windows servers, troubleshoot network issues, and optimize performance for clients.• Procure and set up new equipment, ensuring compatibility and seamless integration with existing systems. Show less

Chicago, Illinois, United States

• Collaborated with cross-functional teams to analyze and respond to security incidents, reducing incident resolution time by 25%.• Conducted comprehensive audits of client infrastructure to identify and mitigate security vulnerabilities.• Implemented and managed the ConnectSecure vulnerability management system, resulting in a 50% reduction in security incidents. • Led the successful migration of a host-based firewall management system for a large enterprise by leveraging Python… Show more • Collaborated with cross-functional teams to analyze and respond to security incidents, reducing incident resolution time by 25%.• Conducted comprehensive audits of client infrastructure to identify and mitigate security vulnerabilities.• Implemented and managed the ConnectSecure vulnerability management system, resulting in a 50% reduction in security incidents. • Led the successful migration of a host-based firewall management system for a large enterprise by leveraging Python scripting and REST API calls.• Thrived in a remote work environment, operating from a home office with minimal supervision.• Collaborated closely with client IT departments and security vendors to ensure seamless integration and alignment of security solutions. Show less

Fort Lauderdale, Florida, United States

• Led the migration of on-premises servers to the Microsoft Azure environment using Azure Site Recovery, ensuring smooth transition and optimal performance.• Orchestrated the migration of diverse email services to Microsoft 365, facilitating seamless integration and enhanced productivity.• Conducted comprehensive audits of client infrastructure to identify security vulnerabilities, producing detailed reports for analysis and action.• Facilitated seamless onboarding of new clients by… Show more • Led the migration of on-premises servers to the Microsoft Azure environment using Azure Site Recovery, ensuring smooth transition and optimal performance.• Orchestrated the migration of diverse email services to Microsoft 365, facilitating seamless integration and enhanced productivity.• Conducted comprehensive audits of client infrastructure to identify security vulnerabilities, producing detailed reports for analysis and action.• Facilitated seamless onboarding of new clients by stabilizing their existing environments and orchestrating the migration to our solution stack, encompassing Microsoft Azure and 365 integration.• Provided mentorship and training to lower level support agents to enhance their skills and efficiency in handling technical issues. Show less

Mt Pleasant, Ia

• Designed, installed, and maintained clients' data network infrastructure to ensure optimal performance and reliability.• Remotely managed and maintained over 2000 endpoints as well as both Windows and Linux Servers to ensure seamless operations and adherence to security protocols.• Implemented and managed disaster recovery solutions such as Datto, to safeguard critical data and ensure business continuity in the event of unforeseen incidents.• Proficiently managed diverse network… Show more • Designed, installed, and maintained clients' data network infrastructure to ensure optimal performance and reliability.• Remotely managed and maintained over 2000 endpoints as well as both Windows and Linux Servers to ensure seamless operations and adherence to security protocols.• Implemented and managed disaster recovery solutions such as Datto, to safeguard critical data and ensure business continuity in the event of unforeseen incidents.• Proficiently managed diverse network device brands including Palo Alto, Cisco, pfSense, Netgear, Datto, Dell, HP, Ubiquiti, Araknis, Aruba, Ruckus, and others, ensuring optimal network performance and security across multiple environments. Show less

Burlington, Ia

• Delivered professional onsite IT services, ensuring optimal system performance and client satisfaction.• Designed, marketed, and implemented comprehensive hardware solutions tailored to client needs.• Provided supervision and in-depth training to colleagues on various technical tasks and skills.