Michael Rohr Email & Phone Number

Burnsville, MN, US

Wayzata, Minnesota, United States

Hopkins, Minnesota, United States

• Leading a team of 10 locally, 50+ nationally to provide IT support
• Worked directly with specialty teams for escalations
• Provide unparalleled support to many clients, including VIPs andCargill’s CIO.
• Assistance to WWTS’s Program Managers for Cargill’s contract.This includes:○ interviews for other sites nationally○ elevated troubleshooting for the national team○ providing feedback about ways to improve/work with.
• Work directly with Cargill to provide slightly used equipment topeople nationwide, resulting in $1 million saved during the year of2023
• Supervise asset control of 6,000+ devices yearly, authorizingreplacements nationally

Burnsville, Minnesota, United States

• Maintained a professional demeanor while troubleshooting theclient’s needs, focused in the electronic’s department
• Listened to concerns and inquiries about electronic items, andpromoted expert solutions
• Securly provided high value items while maintaining first levelsecurity against shoplifting
• Reengineered the department’s secure storage to minimize downtime

Greater Minneapolis-St. Paul Area

Hopkins, Minnesota, United States

• Work directly with Cargill clients both in person and remotely withvarious tech related issues
• Provide assistance as an inventory manager to assign devicesrequested nationally
• Imaging laptops and desktops resulting in 5,000 newly imageddevices during the year
• Assist with device deployment and hypercare in large scale projectssuch as company acquisitions, site remodelings and computerlifecycle

Burnsville, Minnesota, United States

• Working independently, going to client’s homes andperforming tech related tasks
• Initiated communication with clients to deduce the mostoptimal troubleshooting steps
• Proper knowledge of various systems such as○ TV’s and TV Mounts○ OS systems like MacOS and Windows○ Hardware ranging from desktops, laptops, printers, AVequipment, phones and more
• Arranged restoration and installation services
• Processed billing for entire company
• Orchestrated a small marketing campaign for the business.

Plymouth, MN

• Maintaining a professional demeanor while identifying electronicitems that were damaged from insurance reported issues such asfires, floods or lightning strikes
• Restored electronic devices using specialized techniques to reduceor eliminate damage and odors
• Troubleshooted electronic items on-site during reinstallations
• Oversaw disassembly of computer hardware, providing specializedIT support for the company

Minnesota, United States

• Scheduled support visits with clients to perform ITtroubleshooting on an individual level
• Maintained communication with the client to deduce the mostoptimal troubleshooting steps
• Trained clients on optimal care for their electronic items
• Demonstrated support with elderly clients to ensureunderstanding of process, installation and use of theirelectronic devices

United States

St Louis Park, Minnesota, United States

United States

Apple Valley

St. Louis Park. Mn

Apple Valley, Minnesota

Burnsville, Minnesota

Apple Valley, Minnesota

Lakeville, Minnesota

Saint Paul, Minnesota

Apple Valley, MN

Mendota Heights, MN

Rosemount, Minnesota

Information Technology

High School Diploma, Computer Hardware Technology/Technician