Michael Rohrer Email & Phone Number

San Diego

Greater San Diego Area

• Primarily responsible for engineering change management of various products including the Pyxis® MedStation® line.
• Demonstrate advanced knowledge of technology platforms and configuration management tools (SAP, Oracle) and techniques.
• Independently installs, configures and maintains operating systems (NT, Windows 2000, XP Embedded, Windows 7 Embedded, Windows Server 2000, Windows Server 2003 and Windows Server 2008), software applications and tools.
• Create images for use on commercial products using Ghost and ImageCenter.
• Create remote and local application deployment installers and scripts, data/system backup scripts and support utilities using InstallShield 2012, vbs and command shell scripting.
• Utilize virtualization for commercial product deployment and R&D using various VMWare products including Workstation, vSphere, and ESX.

Greater San Diego Area

• Functioned as sole local IT support for over 30 offices throughout the San Diego area.
• Created and administered user accounts and mailboxes in Active Directory and Exchange.
• Monitored work queues in TechExcel for new problem tickets and responded as needed.
• Performed client /server support for a multitude of proprietary and standard applications.
• Configured and administered various types of Cisco routers and switches.
• Managed and maintained Compaq and HP servers running Windows 2000 and 2003 Server.

Greater San Diego Area

• Managed projects that consisted of large scale moves, hardware/software upgrades, platform migrations and other assignments as needed.
• Determined resources needed to successfully execute projects in the required timeframe.
• Worked as liaison to all departments involved with the projects.
• Worked with various vendors to schedule hardware repairs and data recovery.
• Installed, configured, and performed troubleshooting of Microsoft Windows operating systems on client desktops and laptops in a Novell / Active Directory environment.
• Performed hardware upgrades and break/fix work on IBM and HP desktops and laptops.

Cincinnati, Ohio

• Performed NT/2000 server system management and administration duties and functions as member of team supporting 300+ servers and over 10,000 end users located in the Americas and Europe for General Electric’s Aircraft.
• Utilized Symantec pcAnywhere, Windows Terminal Server, and hardware RAID controllers to remotely manage servers.
• Troubleshooting client performance and connection issues utilizing Citrix in a round robin load balancing scheme.
• Monitored server health with HP Openview, reported and resolved any issues detected.
• Setup new servers and deployed them into the active server environment.
• Performed data restores using Legato NetWorker v5.1 and Veritas Backup Exec.

Cincinnati, Ohio

• Provided 1st level help desk phone support services for several large national corporations.
• Resolved and diagnosed various networking issues, operating system errors, application errors and remote access problems.
• Supported numerous applications including Lotus Notes and the Microsoft Office Suites.
• Provided support for the following operating systems: Microsoft Dos, Windows 3.11, 95, 98, NT Workstation 4.0, NT Server 4.0 and Banyan Vines.
• Trained new support technicians with account specific and general helpdesk procedures.