Michael Roll Email & Phone Number

Reston Headquarters

Direct Management Training and Development activities for US operations of gategroup. • Coordinates and facilitates select training programs to 16,000+ employees in corporate functions and operations in 36 airline catering kitchens in the United States.• Identifies performance/behavior gaps, makes recommendations, and provides solutions in order to improve business performance, increase retention and develop future leaders.• Develops independent learning activities for pre and post work associated with Leadership and Management Capabilities to ensure concepts learned during training programs are applied, including but not limited to eLearning, peer coaching and networking.• Develops tools and creates opportunities for leaders to discuss personal aspirations and conducts individual and group assessments, skills gaps and development actions.• Prepares pragmatic and cost effective recommendations taking into consideration who (target audience), how (classroom/eLearning), when (business critical) and where (required travel) courses are delivered.• Takes ownership for each program’s implementation and success, including managing tools, systems, and associated processes.• Develops training skills of Subject Matter Experts and assists with program/course development.• Acts as content manager for the learning management system (LMS) in North America and ensures access to material, troubleshoots, and manages course offerings• Ensures training effectiveness and return on investment (ROI) through use of multi-level tracking and measurement systems• Manages, coordinates, and owns the periodic performance management processes, including serving as systems administrator. Works with other regional and group corporate associates on program rollout,performance, and periodic assessments.• Provides support for Performance Appraisal Process(PA&P) activities for the Region in support of Global directives

Experienced Culinary Director with a demonstrated history of working in the higher education industry. Skilled in Budgeting, Educational Assessment, Systems Analysis, Customer Relationship Management (CRM), and Instructional Design. Strong business development professional with a Master of Business Administration (M.B.A.) focused in Management from Argosy University Washington, DC.

Master Of Business Administration (M.B.A.), Management

Bachelor'S Degree, English, U.S. Diplomatic And Military History