Michael Roscoe Email & Phone Number

Applies strict guidelines to evaluate content, consistently meeting performance metrics for accuracy and efficiency, helping ensure fast turnover to client. •Identified as a top performer and asked for feedback on strategy and technique in evaluating tasks, sharing input for improved workflow.•Project Lex | Chosen based on accuracy and speed to generate copy using highly specialized grammatical conventions for customer service AI generator (client: high profile web services developer) with <.001 error rate.

Concord, Nh

•Managed relationships and provided a high level of client service, resolving scheduling conflicts and objections for improved program compliance. •Trained new hires in best practices, policies and software to ensure productive and effective services were provided to clients.

Chanthaburi, Thailand

•Taught English and Math curriculum to two 4th grade classes of 45 students and one 2nd grade class of 46 students.

Chanthaburi, Thailand

•Develop curriculum and teach two grade levels M.3 (approximately 9th grade) and M.4 (approximately 10th grade). Eachgrade consists of ten classrooms, each class being between 30 and 50 students and meeting once a week. •Presented monthly English language content at school assembly (all grade levels totaling 2000 students).• Managed extracurricular English club, provided extra support and instruction for highly talented students.

Bachelor Of Arts - Ba, English Language And Literature

High School Diploma