Michael Ross Email & Phone Number

Sherwood Forest

Leading a team to deliver corporate events from initial enquiry right through to delivery. The conference center has recently gone through a £5m refurbishment project. I am responsible for re-launching this new, fresh, exciting product and delivering fantastic events.

Nottingham, United Kingdom

• I’ve worked at Center Parcs for 5 and a half years and been managed 4 out of the 8 Center Parcs owned Food and Beverage outlets during this time.Current Position: Hucks American Diner Restaurant General Manager (March.
• Daily Operation: meeting deadlines, adhering to the standards set, directing the team to be organised and prepared. Writing and forecasting departmental rotas. Hucks has 360 covers, and is open 7 days a week. FY 19/20.
• Finance: Controlling payroll, knowledge of the P&L, attending periodically financial reviews, actively working with my team to incentivise them to increase sales, using stock takes to ensure that costs are being.
• Performance indicators: Customer service targets, financial targets and controls, health and safety audits.
• Customer service: Meet and greet, exceeding expectations, encouraging excellent service, training the team to deliver surprise and delights to ‘WOW’ guests and dealing with shortfalls in service/product immediately.
• Management: Uniform standards, staff management, kitchen management and carrying out regular performance reviews to keep the team focused on their roles. Experienced in investigations and disciplinary procedures and.

Nottingham, Nottinghamshire, United Kingdom

Nottingham, United Kingdom

• Position: Conference and Events Manager (Aug 13 – Present)Assistant Conference and Events Manager (Jan 13 – Jul 13)Operations Graduate (May 12 – Jan 13)
• Daily Operation: meeting deadlines, using the QHotels SOP, adhering to the standards set, directing the team to be organised and prepared. Writing and forecasting departmental rotas.
• Training & Development: Attended internal QHotels training: Introduction to training, foundations of management, take your pick recruitment and selection, duty manager compliance, finance and revenue. Also a successful.
• Finance: Controlling payroll, knowledge of the P&L, attending business reviews, actively seeking to increase revenue, using incentives to generate revenue and carrying out stock takes to reduce equipment costs.
• Performance indicators: Customer service targets, payroll forecasts and actual, health and safety audits.
• Customer service: Meet and greet, exceeding expectations, encouraging ‘One of a Kind’ service and dealing with shortfalls in service immediately.

Spain

• Spent two summer seasons working in Spain and one winter season working in Austria.
• Responsible for delivering numerous welcome meetings per week to large groups of up to 120 customers.
• Actively working towards an individual and team sales targets. Weekly reviews with line manager to monitor progress.
• Weekly reviews with line manager of individual and team customer service measures.
• Actively involved with customers through entertainment and understanding their holiday needs to ensure targets were met and the customers had a positive experience.
• In winter 2010/2011 I led a group of 12 customers around a large ski area on twice weekly basis. Responsible for navigation on the mountain and their safety whilst delivering an enjoyable experience.

Nottingham, United Kingdom

• Appointed Assistant Restaurant Manager following the successful completion of a 5 month full time placement as part of my foundation degree course. This allowed me to finance my studies while gaining valuable experience.
• This role gave me experience in the following areas: leading a team, managing and ordering stock, establishing team rotas and delivering service standards in the restaurant of a 4 star hotel.
• Responsible for delivering a fantastic restaurant experience at a number of events including weddings, corporate and charity dinners.Chosen from all Finesse Hotel employees to be responsible for serving HRH The Queen.