Michael Roth Email & Phone Number

Loveland, Co

•Responsible for all aspects of developing, coaching, and leading the team•Collaborate with Senior Managers to interview perspective new hire candidates•Handle multitude of administrative duties that include payroll, career pathing, and annual reviews•Real-Time Management of the business and night shift specialists•High level customer escalations that incorporate a retention focus•Contribute to projects designed to improve strategic business and organizational… Show more •Responsible for all aspects of developing, coaching, and leading the team•Collaborate with Senior Managers to interview perspective new hire candidates•Handle multitude of administrative duties that include payroll, career pathing, and annual reviews•Real-Time Management of the business and night shift specialists•High level customer escalations that incorporate a retention focus•Contribute to projects designed to improve strategic business and organizational objectives•Managing and relaying company objectives at a team level•Conduct product and soft skills teach backs at the Team Lead and Senior Engagement Specialist level •Contribute and focus on a high energy environment and employee morale Show less

Loveland, Co

•Effectively qualified, conducted needs analysis, and followed-up with prospects in order to convert leads into paying and satisfied customers•Provided coaching support to all levels of the sales team, from mentoring new hires to assisting experienced representatives with strategies to increase productivity•Educated small businesses and organizations on email marketing best practices and communication strategies to influence business success•Facilitated interviews to identify… Show more •Effectively qualified, conducted needs analysis, and followed-up with prospects in order to convert leads into paying and satisfied customers•Provided coaching support to all levels of the sales team, from mentoring new hires to assisting experienced representatives with strategies to increase productivity•Educated small businesses and organizations on email marketing best practices and communication strategies to influence business success•Facilitated interviews to identify solid candidates to support our business and customer needs•Member of the Activities Committee in the sales department to increase employee morale•Promoted high energy and a positive work environment on the sales floor Show less

Greater Denver Area

•Supported, coached and developed leadership team with 8 direct reports and up to 50 indirect reports•Conducted performance meetings to assess performance and discuss leadership responsibilities•Acted as role model to drive company core values and gain credibility of team•Responsible for daily operations focused on managing sales and customer service performance•Owned marketing results with strategies to maintain current customer base while building new client… Show more •Supported, coached and developed leadership team with 8 direct reports and up to 50 indirect reports•Conducted performance meetings to assess performance and discuss leadership responsibilities•Acted as role model to drive company core values and gain credibility of team•Responsible for daily operations focused on managing sales and customer service performance•Owned marketing results with strategies to maintain current customer base while building new client pool•Supported corporate accounts and utilized loyalty offers to influence retention efforts •Facilitated meetings with local businesses and dealerships, to assess feedback and ensure total satisfaction •Supported up-sell model by sharing benefits of products and services with customers•Trained and mentored new employees on sales and marketing techniques to improve business results Show less

Kearney, Ne

•Recruited, hired, and trained staff in all positions to achieve a higher standard of sales and customer service•Managed operations team of up to 60 staff members supporting diverse roles and responsibilities•Mentored supervisors to develop skill sets for career advancement•Addressed personnel issues as appropriate with performance plans •Proactively audited and maintained health, safety and food quality standards above industry expectations •Created a positive… Show more •Recruited, hired, and trained staff in all positions to achieve a higher standard of sales and customer service•Managed operations team of up to 60 staff members supporting diverse roles and responsibilities•Mentored supervisors to develop skill sets for career advancement•Addressed personnel issues as appropriate with performance plans •Proactively audited and maintained health, safety and food quality standards above industry expectations •Created a positive atmosphere to promote increased morale and improved productivity •Focused on excellence in customer service and sales to encourage repeat business driving revenue Show less

Ft. Collins, Co

•Marketed and sold 80 blends of coffee, along with 700 additional products, covering a territory of approx. 150 miles•Supported sales and service model for over 70 small businesses•Focus on customer satisfaction to increase customer base and sell company brand•Rebuilt, installed, and maintained all models of coffee equipment for customers •Promoted additional services and products to restaurants, hotels, and other small businesses to increase revenue