Michael Rountree Email & Phone Number

I am currently pursuing my studies in Cybersecurity via a boot camp at University of Central Florida. As a dedicated learner, I am eager to explore the challenges and intricacies of securing physical and logical systems and networks.I am learning the delicate balances between offensive and defensive strategies in Cybersecurity. And I strive to develop comprehensive solutions that safeguard against emerging threats. I am actively honing my skills in risk assessment, vulnerability analysis and incident response with hands-on experience with various security tools and techniques.

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  Subject Matter Expert

  Iqor

  Mar 2003 - Nov 2023

  Field inbound calls to offer immediate support to sales agent and customer service representatives through resource provision and educational guidance. Utilize internal and external communication channels to research and resolve escalated issues and ensuring thorough documentation of each case. Maintain effective communication via inbound and outbound calls, emails, faxes, and chat.Monitor work ques to assure quality and maintain optimal service levels.

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  University Of Central Florida

  Cybersecurity