Michael Roxas Email & Phone Number

International Maritime Industries

• Monitoring of the Service Operators ensuring compliance to the SLA and SOWs with the Residential Services
• Completion of all audits and inspections, ensuring any identified shortfalls are duly addressed and corrective actions completed through to a satisfactory conclusion
• Coordinate the ongoing development requirements to direct reports
• Ensure all records and relevant documentation relating to the Residential and Industrial packages are completed and recorded correctly, ensuring all evidence is securely kept for audit purposes and reviews
• Ensure all Health and Safety guidelines are being adhered to
• Ensures all recreational and welfare services are being correctly operated in line with the SOW

Riyadh, Saudi Arabia

• Performed routine audits, inspections, and process analysis to uncover opportunities and provide long-term solutions
• Developed and monitored corrective and preventive actions
• Documented internal audits and other quality assurance activities
• Monitored contractor performance according to agreed standards
• Participated in teams working on improvements to the quality system and continuous service improvements
• Developed SOWs and SOPs on site

King Abdullah Petroleum Studies And Research Center

• Developed and maintained a list of building space including offices, storages, facilities, utility rooms
• Created plan and implementation of scheduled maintenance for all soft services which includes Janitorial, Horticulture, IPM, Waste Management, and Façade Cleaning
• Conducted daily inspections of buildings to ensure that all area conditions are in line with the required service level and in accordance with the Standard Operating Procedure
• Ensures that all service team members are in full compliance with the client and company’s safety standards
• Prepared departmental report on monthly KPI’s, progress, completion, and highlights summary on a weekly and monthly basis
• Managed and monitored soft services such as Janitorial, Horticulture, Integrated Pest Management, Waste Management, and Façade Cleaning

King Abdullah Petroleum Studies And Research Center

• Monitored and attended incoming calls and e-mail requests
• Managed key inventory and hand over
• Dispatched notification ticket requests to service owners
• Attended walk-in customer queries and requests
• Managed technical maintenance preventive schedule on-site