Process Control Specialist
Current• Oversee execution of ongoing Process Control Reviews, ensuring accuracy, timeliness and action orientation. Develop and monitor action plans in conjunction with Process Control findings and recommendations.• Assist in creating new process controls that coincide with Synchrony Standards, Procedures, and Collection CTCs addressing potential risks in areas of compliance, procedure, operations and performance.• Ensure accurate/complete process control results and findings to the leadership team• Identify potential process gaps (issues) and recommendations for closure of gaps• Execute selected process control administrative items (sample identification, supplier requests for information, calibration)• Work with the reporting team to develop and maintain process control reporting• Execute existing process control reporting to supply accounts for reviews• Responsible for providing subject matter expertise, knowledge, support, insight, formally and informally.• Support assigned collection projects and provide SME inputs.• Identify/resolve process breaks/inconsistencies between documented and executed procedure• Review processes to ensure adherence to Standard Operating Procedures, Process Documentation and Job-Aids• Collaborate with other process control teams to research and resolve issues.• Communicate information and actions as directed by team leader through written reports and oral presentations of process control results and related issues• Recommend updates and ensure update execution to Synchrony Financial Procedures and Processes
