Michael Roy Email & Phone Number

Saskatoon, Saskatchewan, Canada

• Build processes and policies into standardized SOP documents.
• Stay up-to-date on Medical Cannabis Regulations for compliance purposes
• Develop lesson plans, training exercises, and workshop materials.
• Collaborate with IT department to provide frontline insight into front-end software development and rollout.
• Manage on-boarding for newly hired employees both in training and Cross-departmental collaboration with HR, IT, and Shipping
• Script writing for various customer service initiatives.

Saskatoon, Saskatchewan, Canada

• Handle daily inbound customer service inbound & outbound calls
• Perform regular data entry duties with highly sensitive patient & clinic data
• Manage & de-escalate customer complaints in oral and written format
• Create and manage customer relationships through Microsoft Azure CRM

Saskatoon, Saskatchewan, Canada

• Consistently met or exceeded monthly sales targets in a commission-based sales environment
• Held the positions of Small Business Representative, and LG Ambassador
• Sales topped highest 5% within Canada in overall sales volume in 2016
• #1 highest ranked customer service agent for customer satisfaction in Canada by internal survey metrics in 2016 and 2017
• Shadowed, then hosted 2 day long sales and support training workshop to certify employees in the Bell EASE Sales and support Standards