Michael Ruffin Email & Phone Number

Atlanta, Georgia, United States

• Manage the performance of Partner Teleports to ensure compliance with Intelsat standards and contractual obligations.• Develop and provide analytic reporting and score cards on Intelsat-owned and Partner Teleports operational performance.• Act as a cross-departmental liaison to resolve any Partner Teleport operations contractual performance issues• Provide SME guidance on Statement of Work (SOW) process to ensure deliverables to and from Teleports are clear and align to Teleport Operations best practices• Align with Network Planning and Procurement on strategic operational goals associated with Intelsat’s 3rd Party Teleports/Data Centers Program.• Align with Internal and External Regulatory agencies to define policies and ensure Intelsat operates in compliance with regulatory requirements associated with Partner Teleports• Ensure Teleport Preventative Maintenance Programs are in place and executed• Align with peer organizations to identify issues that impact service quality that originate at Teleports• Drive corrective actions as Teleports to eliminate chronic issues• Develop and maintain the 3rd Party and Intelsat-Owned Teleport collaboration websitesAccomplishments:• Created Inventory Dashboards for both Intelsat-owned and Partner Teleports using Advanced Excel features including power queries to track the percentage of equipment with all appropriate attributes.• Created and update monthly Outage Dashboard using power queries (Excel) to track the number of outages along with category for all teleports to identify and discuss issues.• Currently working on establishing SOP for all teleports to make it easier for tracking antenna locations and all equipment.

Atlanta, Georgia, United States

• While working as a Connected Car reporting analysis, I played an essential role in creating multiple reports, dashboards, and data analysis to support calculated business decisions.• Supported the Connected Car business by distributing daily, weekly, and monthly reports via SharePoint. • Responsible for data extraction and analysis from various categories to identify trends and support leadership decision making.• Met directly with Connected Car account managers to create adhoc reports and modify existing reports when needed. • Worked independently when creating new Connected Car reports for upper management. • Worked directly with several OEM analysts to validate numbers before reporting was distributed to upper management.• Started working to incorporate Power BI to give upper management a more visual presentation of business trends.• Scheduled and attended meetings to stay abreast of any changes regarding the Connected Car business.Accomplishments:• Prepared performance Dashboards for the Senior Managers to analyze team performance which helped increase in team productivity.• Successfully created dynamic daily and monthly reports using SQL and Excel thus increasing the reporting efficiency by allowing management to drill into their respective vertical. • Reduced email clutter by storing 90% reports on a SharePoint site.• Successfully minimized the time it takes to create the weekly and monthly report by automating processes.

Atlanta, Georgia, United States

• Created and distributed weekly and monthly tablet reports to upper management. • Contributed to the preparation of operations reviews and any other executive presentation material required for computing/tablets.• Gathered historical performance data, develop assumptions that tie subscribers via usage to revenue, build an accurate model to forecast future performance and modify the model as needed to increase forecasting accuracy.• Worked very closely with my manager and director during iPhone launches (3 years straight) to successfully complete launch reporting through Pre-order and store launch for Executive Team. • After computing/tablet reporting migrated to Marketing, focused heavily on Apple Reporting which included the Daily Apple Executive Report and created iPad Monthly Dashboard.• Accepted interim responsibilities of Reseller Reporting (3-4 months) after co-worker accepted new position within the organization, and then trained the replacement.• Served as single point of contact for Connected Car reporting by assuming all reporting responsibilities.Accomplishments:• Accepted Service Excellence Award in the 4th Qtr 2014 for introduced the Supply Chain Inventory system (COOL) to the Apple iPhone launch team to assist with smoother iPhone launch.• Worked with database analysts and upper management to successfully automated 80% of Connected Car reporting.• Successfully created a dynamic monthly Connected Car Dashboard, combining several reports into one.

Atlanta, Georgia, United States

• Worked very closely with the COOL (OBIEE) Reporting team to convert MS Access mobility reports to the COOL Reporting Tool.• Single point of contact within Supply Chain for all U-verse reporting needs.• Responsible for establishing the yearly forecast for U-verse equipment using historical data. • Responsible for maintaining U-verse inventory and activation data on SQL Sever. • Created weekly and monthly DSOH reports utilizing the data for the SQL Server. • Maintained SharePoint site with current and correct information for team.• Lead multiple projects to automate U-verse reporting eliminating double work for supply planners.• Worked closely with IT on automating the source files needed to streamline the archiving of historical data.Accomplishments:• Successfully created several automated spreadsheets to assist with decreasing the overage of U-verse inventory. • Effectively created spreadsheets which allow the end-users to update inventory or activation data as needed without any assistance.• Successful in minimizing the time it takes to create the weekly and monthly report by automating the processes.

Atlanta, Georgia

• Was responsible for maintaining multiple databases on six desktops machines daily. • Created, maintained, and ran the DSOH Database monthly to generate the DSOH Reports utilizing the Inventory Accounting data. • Maintained and modified the Supply Chain Data Reporting (v1) system.• Maintained SharePoint site with current and most accurate information for the Supply Chain team.• Worked closely with IT on the source files we need so we can successfully run our daily reports.Accomplishments:• Successfully created a Device Data and Kiosk Accessory Reports for marketing.• Worked closely with internal as well as external customer to troubleshoot and resolve data issues.

Atlanta, Georgia, United States

• Responsible for the automation of all projects & ad hoc reporting requests for Inventory Accounting utilizing Access/SQL.• Worked with Sr. Manager in the planning, designing, and documentation of all processes in adherence with GAAP and SOX.• Worked with IT to ensure that systems issues impacting Inventory Accounting are considered.• Worked as single point of contact within team for all automation, reporting, and database needs.Accomplishments:• Successfully standardized all manual journal entries, simplifying Gross Margin & HQ Gross Margin Reports• Created several historical databases to assist with analyzing archived data for statistical reporting.

Master Of Business Administration - Mba, Project Management

Bachelor Of Business Administration - Bba, Finance, General