• Analyze current retail and commercial banking checking products by transactions, digital engagement, and balances to understand customers’ profitability and engagement with their bank. • Design new retail and commercial checking product suites driven by analytical research and market expertise to increase digital and transactional engagement, drive relationships, and increase profitability.• Conduct financial modeling to predict the financial impact of new product suites.• Assist clients with best practice implementations of new checking products from beginning to end, including core setup, training, testing, and go-to market rollouts.

• Mapped Demand Deposit, Savings, and Certificate of Deposit Accounts, Safety Deposit Boxes, and Central Information File records to the Premier core for four acquisitions.• Reviewed and setup Premier specifications required for four acquisitions.• Validated conversion programing using SQL queries, Business Analytics (Cognos reports), and system reports.• Resolved any live issues for Deposits and Central Information System post-conversion.

• Managed 15 Relationship Profitability Manager (RPM) product implementations with for banks with assets ranging from 144 million to 38.2 billion.• Conduct remote and on-site training on specification, best practices, and end-user functionality of RPM for loan officers, information analyst, and executive management.• Create custom data mapping in RPM for Fiserv banking platforms and non-Fiserv core banking platforms.• Help clients set up custom loan loss allocation, activity based costing, and funds transfer pricing methodologies.• Write custom SQL queries to extract data from RPM for unique business needs.• Conduct process improvement and modify processes to improve internal quality and effectiveness of implementation.• Manage RPM in the Johns Creek, West Des Moines, Brookfield, and Onalaska data centers for over 30 clients for the last 2 years.• Act as a liaison between development and support to resolve functionality failures for Relationship Profitability Manager and Relationship Rewards.• Worked 24 hour emergency support over 20 weeks per year for the entire Risk and Performance product set since 2014.

• Subject matter expert for Relationship Rewards (RRW).• Subject matter expert for Relationship Profitability Manager (RPM).• Assisted Client in writing custom Business Analytics reports to meet reporting needs. • Mentored 2 employees on Relationship Rewards.• Mentored 4 employees on Relationship Profitability Manager.

Client Service Analyst ∙ May 2012 – November 2015• Worked one-on-one with clients, providing support services for banking software.• Supported Relationship Rewards (RRW), Business Analytics (BAP), Prime (PRI), Relationship Profitability Manager (RPM), Premier Customer View (PCV),Bond Accounting System(BAS), Accounts Payable(APS), Stockholders for Premier (SHS), and Repurchase Agreement (RAM) products.