Michael S. Email & Phone Number

Belle Glade, Florida, United States

o Experience with KACE ticketing system to record and maintain issues in a timely manner, providing hardware, software, and networking level 3 supporto Offer highest level of customer service by prioritizing issues answering end user’s request in a timely manner minimizing downtime with support at partner companyo Configuration of network & local printers along WAP setups and installationso Installation and maintenance on SmartPSS NVR along with camera installationo Provisioning and porting for VOIP phone serviceso Remote access configuration such as VPN set upo Provide support for Office 365 along with Multifactor Authentication set up for end userso Provide support for Active Directory such as add/delete user and workstations, move or update descriptions, reset password, unlock/lock accounts

West Palm Beach, Florida, United States

West Palm Beach, Florida, United States

o Submissions of inventory tracking spreadsheets to sales, purchasing and logistics managemento Control of over 500 plus items ensuring stock levels within min/max parameterso Maintain proper inventory levels at all times and returned product sent in erroro Maintain profitable inventory positiono Coordinate and integrate efforts across operational departments to enhance inventory accuracyo Resolving inventory problems in a timely mannero Responsible for overseeing physical inventories/cycle counts/random or receipt audits/reconciliationso Acting role to SAP EWM (Extended Warehouse Management) providing support toward business analyst team & resolving issues onsite

West Palm Beach, Florida, United States

o Personal Executive IT support to high level VPs and Executive on a daily basiso Home office setup for all executive staffo Providing home and after hours supporto Installation and maintenance on Exacqvision / Watchdog surveillance for IP cameraso Installation of executive Apple productso Troubleshoot desktop and infrastructure issues and resolve complex problemso Windows Active Directory domain architecture and its interactiono Evaluate software products and make recommendations based on business and security requirementso Work with Helpdesk and Network staff to determine and resolve problems

West Palm Beach, Florida, United States

o Overseeing incoming and outgoing shipping activities to ensure accuracy, completeness and conditions of shipmentso Ensuring that products processed for shipping are delegated to correct couriero Communicating with Customer Service Representative on daily basis ensuring satisfactiono Assisting in other areas and performing duties when neededo Investigating and researching cuts through ABC analysis

Belle Glade, Florida

o Greet and communicate with customerso Answer customer questions regarding licenses and paymento Update suspension and revocation on public driving records, also in areas involving physical, mental, and negligent operator cases. Financial Responsibilitieso Collect and process tangible personal property taxeso Title and register vehicles/trailers/mobile homes/vesselso Issue and validate proper documentation regarding in driver licenses, disabled parking permit, fishing & hunting licenses.o Responsible of high volume of cash on daily basiso Ensure drawer is balance at 100 percent at the end of the day

Belle Glade, Florida

o Met sales target monthlyo Supervised Team Members at all timeo Customer serviceo Reviewed files, Records and other documents to obtain information and respond to requesto Resolve customer issues involving tech issues and software issueso Maintain knowledge of current sales and promotions, policies regarding payment and exchanges and security practices