Michael S. Email & Phone Number

Jacksonville, Fl, United States

Jacksonville, Florida, United States

Jacksonville, Fl, United States

Talented veteran seeking new opportunity

Jacksonville, Florida Area

Served a highly regarded and fast-paced veterinary clinic by acting as communications liaison for the animal caregiving process from inception to completion. Served as liaison between the Veterinarians, treatment staff and clients, ensuring high quality, prompt, and responsive care.-Provided the initial contact for all client inquiries and questions about the range, type, and cost of services provided.-Gathered information from and managed the client database to ensure the intake process and treatment procedures were documented effectively. -Answered client questions regarding the status of hospitalized animals and conveyed information to clients related to patient care and treatment.-Refilled prescriptions according to hospital policies and procedures, invoiced charges and collected payments.-Scheduled appointments and contacted clients to remind them of upcoming appointments.-Responded to emails, social media posts, and phone inquiries promptly.-Counseled clients regarding nutrition, behavioral problems, obesity, parasite problems, flea issues, pre and post-operative care, and treatment instructions.-Maintained vendor files, created management reports, and researched/resolved vendor issues. -Generated invoices, processed payments, and communicated with clients on invoice inquiries. -Maintained confidentiality with sensitive information. Used excellent judgment by identifying issues that needed escalation. Demonstrated compassion and care to clients and patients.

Beginning as a Security Officer, provided security support for client facilities, staff and visitors, ensuring compliance with all aspects of the security programs and procedures. -Promoted to Team Supervisor, managing a team of 6 security officers. Managed field services, operations, and functions for assigned areas. -Performed post reviews, inspections, and special projects as assigned. -Prepared officer work schedules. Processed timesheets to ensure accurate payroll. Reviewed reports for accuracy and compliance. -Trained new Security Officers on Security policies and procedures. Provided coaching and mentoring to ensure performance expectations were met.-Served as liaison with clients, ensuring client satisfaction with services provided.

Served the United States Navy for 20 years in a variety of roles at locations across the world.-Executed the Navy’s staff talent acquisition mission by recruiting new members for the Navy Recruiting District in Pittsburgh, Pennsylvania and the Navy Recruiting Processing Station in Portland, Maine. -Served Attack Squadron 35 attached to USS Saratoga, USS Caron, and USS John L. Hall for 6 deployments. -While serving the Naval Hospital in Lemoore, California, spearheaded necessary changes to the Legal administration office, improving the level of customer service and developing administrative reporting procedures. As a result of enhancements made, the Legal office dramatically improved its ranking to #1 in the region for outstanding performance. -Developed and maintained a command staff performance evaluation database and process to ensure all staff evaluations where completed on time and reported ahead of required deadlines.