• Generates and manages 20+ weekly reports for department Salesforce instances, responds to ad hoc reporting requests from department leaders across Salesforce & other platforms• Acts as first point of contact for technical and help desk support for 60+ individuals within department on a variety of technical needs across 8 different platforms; provides training as needed for platforms• Maintains department scheduling software that supports 10,000 + annual appointments, implemented new scheduling system to answer the needs of a priority University initiative, leading process for consolidation of one system across different departments (Acuity Scheduling)• Implemented & documented ETL process for key reporting data• Transitioning reporting from emailed Excel reports to Tableau dashboards for department leadership

• Managed advertisement and coordination aspects of an experiential learning program known as Crimson Projects, which matches Master’s students with companies to tackle specific projects• Implemented Handshake usage for project posting management

• Researched and strategized to solve technical and organizational problems involving NetSuite, Systemize• Generated effective saved searches and operational reports through NetSuite for executives• Attended and engaged in Information Systems training with CIO focusing on real life use cases and solutions

• Gathered requirements for building of comprehensive Power BI dashboard for Operations Department• Wrote 1,000+ lines of SQL in stored procedures to generate curated daily datasets from 10 million+ records based on requirements gathered• Transitioned daily datasets into multiple pages in Power BI for Operations personnel spanning entire 900+ person clinic

Provided technical support and customer service to applicants for COVID-related relief grants in 2 roundsLead team of interns in successfully closing out Round 1 of the grant, and managed team in a highly successful second round of over 800 businesses helped and over $35,000,000 in grants givenReceived promotion from team member to manager role due to leadership ability and team communication skills.