Michael Schaffer Email & Phone Number

Charlotte, Nc, Us

Charlotte, North Carolina, United States

Charlotte, North Carolina, United States

Skookum and Method, a GlobalLogic sister company, merged and adopted the Method name in May 2021.

Charlotte, North Carolina Area

Skookum brings together strategy, design, and tech disciplines to create compelling customer experiences and digital products that help your business succeed. We help clients modernize technology, optimize user experiences, and innovate.As a Director of Engagement Management, I lead teams that work with our enterprise clients to identify what problems to solve and how to address them with CX and digital solutions. Clients turn to Skookum because we offer the speed, flexibility, and innovation of a startup, with the expertise and structured approaches of an established leader. My goal is to leverage that special combination to add clarity to our clients’ visions of success, help them achieve it, and deliver more value to their business every day.

Charlotte, North Carolina Area

Sample Engagements: - Led the end-to-end delivery of a robotic process automation program including opportunity identification and prioritization, business case development, process analysis and RPA-enablement design, and deploying automations into production for middle and back-office processes - Led the design of an operating model and governance structure for a robotic process automation center of excellence for a commercial lending line of business within a large diversified financial services organization - Advised clients on operating model design including capability assessments and visioning, build/buy/partner decisions, and scaling to achieve the vision - Led practice building efforts for the Financial Services Regional Banking Robotics Community and developed and socialized best-in-class sales accelerators and delivery playbooks for the Deloitte US Robotics Practice (e.g., opportunity identification, production deployments)

Mclean, Va

Sample Engagements: - Planned for operational readiness testing to mitigate execution risk and demonstrate a global investment bank’s US business was operating in compliance with new regulations prior to a regulatory deadline; accelerated the planning and execution timeline, resulting in on-time delivery of the overall program - Facilitated regulatory impact assessments and documented changes to target operating models for 14 corporate functions within a top global investment bank - Led a cross-functional team to assess current state capabilities and define the future state vision for an enterprise-wide Know Your Customer compliance program for a global credit card issuer, resulted in a multi-year roadmap of initiatives to enhance processes, delivery model, governance, and technology across account onboarding and maintenance while mitigating customer experience impacts - Responsible for learning and development and community building efforts for 40+ post-graduate rising Managers in Deloitte’s commercial strategy and operations practice; increased program satisfaction and attendance through the institution of monthly leadership spotlights

Mclean, Va

Sample Engagements: - Developed a new governance model and future state processes for business partner risk management for a super-regional bank - Supported day one planning and execution for a commercial real estate acquisition by a super-regional bank - Defined the future vision for customer engagement via distribution channels for a regional health plan - Analyzed industry value drivers to recommend telematics-based partnership opportunities between automotive driver-education companies and property and casualty insurance providers

- Developed a customer experience strategy for the management and promotion of personal finance and investment advice for target retail consumer segments - Recommended changes to content distribution mix resulting in projected savings of ~$2MM annually; based on competitive assessment of digital and print content offered to consumers

Led analytical components of growth strategy projects including identification of incremental revenue opportunities and expansion of partner sell-with and sell-through sales relationships. Project examples include: - Identified $1B incremental revenue growth opportunity in underserved customer segments based on insights derived from market intelligence analysis conducted for a retail shipper - Developed a new segmentation framework and sales strategy for a $29B business partner organization responsible for joint-selling; identified revenue growth opportunities from engaging seven new types of business partners (e.g., demand influencers) - Developed a financial performance assessment of sales channels, including outsourced channel partner firms and locations, for a national shipping services organization - Analyzed call center activity drivers (e.g., call reasons, new product introductions, installations) for a telecommunications provider; contributed to ~$10MM in annual operating savings recommendations - Led qualitative analysis of over 40 executive interviews to identify required investments to implement a customer-centric marketing strategy for a national financial services institution

Mba, Finance, Marketing, Management And Organizations

Activities and Societies: Student Admissions Reader, Alumni Interviewer

B.A., History

Activities and Societies: Phi Beta Kappa, Quality Enhancement Systems and Teams Honors Program, University Honors Program