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• Hired specifically to provide proactive leadership for Springfield Concentra site and rebuild client base.• Grew Windsor site volume and revenue as well as met Springfield needs in the first year.• Provided clinical support for multiple Concentra sites in CT and oversight of non-physician clinicians.• Actively engaged and partnered with physical therapy to promote early reentry into the workforce.• Scored a perfect 20/20 in the Concentra care model.• Developed biofeedback and neurofeedback protocols for workers with Traumatic Brain Injury (Concussion) to avoid long-term sequela and promote effective rehabilitation

• Provided clinician input to the Patient Safety group on the design and development of their real-time patient safety application and the Learning System• Provided clinical usability guidance related to designing the frontline user interface experience• Developed clinical content and provided expert advice related to construction of predicitive analytic tools and real-time triggers

• Conceptualized, helped design, and build software to improve HIT safety – SafetHIT™ – for enabling the frontline caregiver to report, in real-time, HIT safety, usability, and workflow issues.• Analyzed and helped organizations understand the complexity of, and interactions between its people, processes, and technology using quantitative and qualitative methods. Enabled the creation of a roadmap for unified organizational or unit-level improvements.• Trained units and organizations in leadership, teamwork, standardized communication practices, as well as improvement and learning systems.• Expert related to the power of apology and truth-telling in the aftermath of healthcare errors, and the complexity of healthcare communication.www.Sociotechnologix.com

• Developed the standardized program materials in conjunction with the Mayo Clinic for the Team-based Engagement Model (TEM). Delivered TEM training to key clients, including standardization of processes and training materials based upon data-driven analytics around culture of safety survey data. Delivered on-site organizational socio-technical assessment and consulting using the model.• Developed and advised the clinical informatics and software engineering team in development of real-time improvement tracker and risk trigger monitoring tool (a cloud-based all-cause harm real-time surveillance software). Redesigned the HealthBench system, including modularization of surveys to meet strategic market need.• Developed complex, predictive clinical “trigger combinations” enabling software to create algorithms and test at the frontline with backend clinical analytics to define sensitivity (positive predictive value) of triggers.• Presented on leadership, teamwork, communication, and organizational learning.

Formerly Woods Development Institute/Doctors in Touch.Products/services to improve communication & reduce liability risk of physicians include: - Real-time patient experience survey (on-line)- Cultural sensitivity training (on-line)- Healthcare employee satisfaction survey (on-line)- Training video: The Seven Common Leadership Missteps of Physicians- Training video: Healing Words-The Power of Apology in Healthcare.- Patient-friendly and culturally-sensitive informed consentThree books:1. The DEPO Principle- importance of physician leadership2. Healing Words- power of apology in medicine- second printing3. In A Blink- rapid assessment of patient communication needs- due Aug. 2007.Combined/bundled services assist health care providers/organizations in effective communication and patient-centered claims managment. The services would be useful for: Hospitals, Captive Insurance groups, malpractice insurance companies, medical schools, individual physicians.

Civility Mutual’s mission is partnering with providers and patients in patient-centered care. As a Membership Organization, we provide services that enhance the ability of physician and patients to communicate effectively, enhancing outcomes, increase patient safety, improve satisfaction of stakeholders as well as reducing malpractice liability.• Designed and guided development of educational, measurement, and training tools for Civility Mutual, including: eTraxTM, an on-line patient experience tool which measures Picker Institute’s Eight Dimensions of Quality Care. Created a cultural sensitivity e-learning course covering 9 ethnic groups.• Wrote and produced multiple educational videos for healthcare providers. Developed a validated a communication assessment tool predictive of malpractice liability risk.

• Departments reporting to position: Medical Staff, Medical Affairs, Case Management, Cancer Center, Occupational Medicine, Lab, Radiology, Food & Nutrition, Building Services, Wound Center, Corporate Compliance, Patient Relations, Hospitalist service, all Medical Directors.• Successfully outsourced case management. Increased efficiency and cost. Created Provider Service Agreement for hospitalist service with St. Francis Medical Group, stabilizing the staffing and management of the program.• Intensely focused on Core Measures resulting in achieving higher degrees of compliance in multiple areas. Using Case Management (reporting to me) reduced average LOS from ~ 7 days to ~4.8, saving millions of dollars in variable cost (~$600K per 0.1 day reduction). Assisted in restructuring the quality and risk programs, moving toward full transparency and combining quality, risk, patient satisfaction, and peer review into a single group.• Vetted feasibility plans/pro formas in various stages of development for business initiatives.• Expanded infusion center project (implementation March, 2012) with estimated revenue increase of $2.5 - 4M.• Implemented a wound clinic in March, 2012 with fully incremental profit of $1.4M in the first year, $2.5M at maturity.• Implemented interventional radiology program in October, 2011 with incremental profit anticipated ~$1M.• Implemented e-learning, saving $77K - 150K annually. Maintained a corporate compliance focus.• Implemented PICC line service. Improved quality and added ~$70K in revenue to the bottom line.

• Drafted the Statement on Professionalism and Behavior for the Medical Staff (Approved by the Medical Executive Committee and the Hospital Board).• Created an online repository for e-forms, e.g. active PDF standard order sets (addressing Core Measure requirements through defaulted fields) and H&Ps.• Gained agreement at P&T committee for rolling out the e-forms to improve Clinical Pathway (e.g. Community Acquired Pneumonia, AMI, etc.) adherence and conform to admission standards for RAC/CMS compliance.• Provided guidance and directed input to the Medical Staff for a complete re-write of the Medical Staff Bylaws, with special attention to issues of professionalism and behavior. • Provided key and primary input to the MCH Organizational Clinical Strategy as part of the executive team. Balanced the clinical strategy against ongoing operational, clinical and financial priorities.• Spearheaded the design and implementation of collaborative rounding on inpatients. Brought together chief stakeholders in nursing, OT/PT, respiratory therapy, pharmacy, social services and discharge planning.

• Implemented and sponsored multi-disciplinary collaborative rounding in St. Vincent’s ICU on trauma/general surgery patients.• Decreased ventilator days by 1.5. Decreased overall length of stay by 5 days.• Estimated savings of ~$300K in 5 months.• Counseled the employed physician groups and hospital’s quality personnel regarding JCAHO 2007 National Patient Safety Goals and guided development of policies in preparation for JCAHO’s 2007 certification visit, contributing to successful unrestricted accreditation (See “Recent Committee Appointments”).• Secured credentialing privileges for the Department of Surgery and surgeons trained in endoscopy. SPECIAL PROJECTS (AT THE REQUEST OF SENIOR ADMINISTRATION)• Co-Chaired Electronic Health Record Development & Implementation Team.• Acted as physician member on St. Vincent IT Advisory Board. Was charged with evaluating and selecting an Electronic Health Record (EHR). Served on implementation team for the Medical Staff.• Conceived, designed, guided and completed development of hospital internet-based Handoff Communicator software allowing physicians to electronically hand-off patient information when checking out to partners. Software interfaced with hospitals electronic record to minimize manual data entry, was intranet based, and designed to meet the JCAHO 2007 National Patient Safety Goals.• Developed and wrote a comprehensive Service Excellence Educational and Training program for hospital-wide implementation.GENERAL AND TRAUMA SURGEON• General and Trauma Surgical practice, including endoscopy; on-call support.

• Private general surgical practice, including endoscopy; on-call support.

• Developed strategic plan for Phase IIIB – IV program for ZelnormTM.• Developed and managed the Phase IIIB – IV budget for the GI therapeutic area.• Advised the global development team on clinical trials design and regulatory filing strategy for ZelnormTM.• Directed the marketing team regarding clinical strategies and development of additional indications and line extensions.

• Served as clinical evaluator on the J&J Due Diligence Team evaluating Centocor, Inc.’s early phase Crohn’s Disease drug, Remicade (infliximab). Recommended J&J buy Centocor. Centocor acquired by J&J in 1999 for $4.5B in stock.• Served as Global Clinical Leader of global cross-functional clinical development teams: clinical, regulatory, technical regulatory, chemistry, manufacturing & control (CM&C) project planning, biostatistics, outcomes research, and marketing.• Designed and managed global clinical development and strategy of a Phase II - III program for multiple GI indications in one of the largest drug development projects in the history of J&J.• Developed and managed a clinical project budget of over $12M for GI Global Group in cooperation with the Global Project Leader.• Developed and initiated one of J&J’s first Good Clinical Practice (GCP) clinical programs in Asia-Pacific and China in coordination with Global Regulatory Affairs and the Global Project Team.• Served as clinical representative to international regulatory bodies in the US (FDA), Europe (EMEA), and Asia (including China, and Japan). ASSOCIATE DIRECTOR-U.S.• Led US-based cross-functional clinical development team: clinical, regulatory, technical regulatory, chemistry, manufacturing & control (CM&C) project planning, biostatistics, outcomes research, and marketing.• Successfully designed, initiated and completed over 10 simultaneous multi-center Phase II and multiple pivotal Phase III trials for GI indications with tablets, oral solution, and injectable formulations.• Developed FDA-approved diagnostic criteria for chronic constipation used in pivotal Phase III clinical trials.• Served as U.S. clinical representative to the International Development Team.• Served as clinical representative at the End-of-Phase II meetings with Food and Drug Administration (FDA).

• Clinical Assistant Instructor, Department of Surgery, University of Kansas School of Medicine, Wichita, KS.• Director of the Board, Day Surgery Committee.• Board Member, Wesley Medical Center IRB.