Michael Sampson Email & Phone Number

Sydney, New South Wales, Australia

Position title is Quality and Resolutions OfficerProvide exemplary complaint resolution and customer service for escalated complaints to ensure a fair and consistent approach. To work with the Membership Services Managers to ensure that systems support the co-ordination of complaints so that complaints are resolved at the earliest stage. Work closely with.

Sydney, New South Wales, Australia

• Provide high quality customer service
• Provide accurate & appropriate advise options to internal and external customers
• Effectively manage customer complaints and escalate where appropriate
• High Level and current knowledge of THF products
• Achievement of sales of THF products and services
• High level knowledge of and adherence to THF policies and procedures

Sydney, New South Wales, Australia

*Inbound and outbound (call lists) communicating for order taking, back orders, out of stocks, pricing and promotions* temp role with flour mill

Sydney, New South Wales, Australia

• Manage and train the Customer Service team and Receptionists
• Supervision and processing of consignment stock being returned from clinics and sales reps
• Answering clients phone calls, emails and fax orders & enquiries

Hollard Financial Services – Sales Team Lead/ Manager– Choosi Brand (call centre)March 2012 – May 2013Reason for Leaving: Approx 15% of employment base was made Redundant AchievementsSuccessfully contracting 9140 members across a vast array of private health funds for the duration of my employment.Approx $55,000 in annual premiums sold per day, this.

Promoted to Team Leader June 2008, Previously Membership Services AgentReason for leaving: Career Progression to Hollard Financial ServicesAchievementsDevelop under developing teams to achieving set KPI’s.Act in a higher duties capacity as Call Centre Manager.Key ResponsibilitiesManagement of team call statistics. Customer service and complaint resolution..

Goulburn Street Sydney

Vibe Hotel Goulbourn Street – Reservations AgentOctober 2004 – March 2006Reason for Leaving: Career progression into health insurance industryResponsibilities Liaise directly with travel agents, corporate bookers and agents, individual guests, media, celebrities and internal clients for accommodation requirements and information for the propertyActively.

Reason for Leaving: Career progression into onsite roleResponsibilitiesLiaise with travel agents and internal clients for accommodation requirements & information.Coordinate and confirm all reservations & group bookings for the properties.Action the group waitlist report. Ensure that all group deposits are followed up and received within the required.

Star City, Sydney

Coordinate and confirm all reservations and group bookings for the property.Ensure all following day arrivals are accurate for payment, travel agent paperwork, routing for charges both internal & external and cross check against guest profileAdminister external websites to allow additional room sales i.e. www.lastminute.com.au, www.wotif.com.au.