Currently I assist my GM with the following; ensuring we deliver the highest possible levels of hospitality to all guests, health and safety risk assessments, stock management, cash management, team training and engagement, upholding licensing laws, driving sales and profit within the business, setting up projects with local businesses, and the general day to day legalities involved with running a licensed premises. I also have been a relief manager between January and April this year as my GM was away from the business, leaving me in full control.

My job here was to provide 45 minute historical tours of the Cambridge river to up to 12 customers at a time from all nationalities. I also helped manage the loading of boats in a safe way, and made sure the team were engaged, on time and well presented. Health and saftey and customer satisfaction were my two main roles in this job, as well as touting customers to take the tour.