Michael Sbur Email & Phone Number

•Led analysis, design, and implementation of innovative solutions to enhance operational efficiency, collaborating with stakeholders to define project scope and requirements.•Conducted comprehensive assessments of existing systems, identifying opportunities for optimization, and developed detailed documentation to guide solution development.•Utilized project management methodologies to plan and execute projects, providing technical expertise and facilitating training sessions to ensure… Show more •Led analysis, design, and implementation of innovative solutions to enhance operational efficiency, collaborating with stakeholders to define project scope and requirements.•Conducted comprehensive assessments of existing systems, identifying opportunities for optimization, and developed detailed documentation to guide solution development.•Utilized project management methodologies to plan and execute projects, providing technical expertise and facilitating training sessions to ensure successful adoption of new solutions.•Proactively identified risks, developed mitigation strategies, and collaborated with IT teams to implement system upgrades, contributing to continuous improvement initiatives and fostering cross-functional collaboration.•After processing customer payments for subscription services, assess complaints to determine whether they are suitable for escalation to the Better Business Bureau. If not, promptly initiate refunds to the bank institution. Show less

•Provided exceptional customer service to consumers, promptly addressing inquiries courteously, and effectively navigating healthcare benefits and programs.•Utilized proprietary ASH systems to access consumer information, update records accurately, and collaborate with cross-functional teams for seamless service delivery.•Maintained confidentiality of consumer information, adhered to HIPAA regulations, and contributed to process improvement initiatives to enhance consumer experience and… Show more •Provided exceptional customer service to consumers, promptly addressing inquiries courteously, and effectively navigating healthcare benefits and programs.•Utilized proprietary ASH systems to access consumer information, update records accurately, and collaborate with cross-functional teams for seamless service delivery.•Maintained confidentiality of consumer information, adhered to HIPAA regulations, and contributed to process improvement initiatives to enhance consumer experience and service delivery. Show less

Greater New York City Area

•Acquired experience at the money market desk, as well as in short and long-term financing and derivatives.•Demonstrated proficiency with the Bloomberg business terminal.•Acquired experience in backroom trading.•Possess experience in FX trading.

Master’S Degree, Business Administration And Management, General

Bachelor’S Degree, Business Administration And Management, General

High School