As a Senior Program Manager at Prime Video & Amazon MGM Studios, I work with cross-functional teams to create innovative and engaging experiences for customers around the globe. My role involves executing both short and long-term strategies, aligning goals with business needs, and leading strategic and operational planning. I’ve also driven user research efforts and championed best practices in UX design and accessibility. Collaboration is at the heart of what I do—working closely with product managers, developers, designers, and executives to ensure every project aligns with our goals and meets the highest quality standards. I’m passionate about building user-focused solutions that boost customer satisfaction, retention, and loyalty.