• Provide leadership, vision, and IT management and coordination.• Work with direct end users (@150) at 3 different facilities within the Syracuse area; Coordinate with staff to assess and respond to IT needs• Managing the IT team at the ADESA Syracuse location• Hold departmental meetings to review strategic goals and initiatives, promote team building, and profit and risk analysis while working to provide growth paths for staff• Assist in recruiting, hiring,and providing… Show more • Provide leadership, vision, and IT management and coordination.• Work with direct end users (@150) at 3 different facilities within the Syracuse area; Coordinate with staff to assess and respond to IT needs• Managing the IT team at the ADESA Syracuse location• Hold departmental meetings to review strategic goals and initiatives, promote team building, and profit and risk analysis while working to provide growth paths for staff• Assist in recruiting, hiring,and providing appropriate training for IT support staff• Serve on planning and policy-making committees.• Oversee the development, design, and implementation of new applications and changes to existing computer systems and software packages.• Responsible for the ordering, acquisition, inventorying, and disposition of hardware and software, as well as all telecommunications within the company.• Serve as primary contact with outside vendorsin the generation of RFPs, bids, contracts,agreements, and other major vendor interactions, Systems Operations and Maintenance• Maintain the integrity and continual operation of the IT network including the wireless networks infrastructure• Ensure the continual functioning of mission critical operations• Maintain security and privacy of the information systems, communication lines, and equipment.• Develop, review, and certify all back-up and disaster recoveryprocedures and plans.• Manage and maintain full marketing within the organization, utilizing our dealer to dealer innovative vehicle sales• Maintain all cost associated tools and promotions within ADESA Syracuse to create stronger customer base, as well as preserving and increasing current customer involvement.• Work directly with executive staff to ensure all Standard Operations Procedures are met, while improving areas of weakness with direct marketing directives.• Perform daily physical/monetary inventories to ensure direct/indirect money flow(s) while profits are maximized.• Project management Show less

Performed daily Hardware/software break/fix activities. Problem solving coordination with IT staff in resolution of user issues with coding and/or implementation of software and software design. Imaging of PCs performed on new and existing user computers. Direct end user support as well as remote support (RADMIN)Service Manager ticket system used daily for progress on user tickets’. (All progress and duties performed with each ticket (incident/change) within service manager/IBM… Show more Performed daily Hardware/software break/fix activities. Problem solving coordination with IT staff in resolution of user issues with coding and/or implementation of software and software design. Imaging of PCs performed on new and existing user computers. Direct end user support as well as remote support (RADMIN)Service Manager ticket system used daily for progress on user tickets’. (All progress and duties performed with each ticket (incident/change) within service manager/IBM TicketSystems in NYSIF)Duties included, and were not limited to: Performed coding, testing, and debugging activities. Planned and conducted application programming design. Implement new and revised systems. Maintained systems after implementation. Conducted and/or assisted in business/systems analysis and design.Hardware/software break/fix activities. Problem solving coordination with IT staff in resolution of user issues with coding and/or implementation of software and software design. Imaging of PCs performed on new and existing user computers. All of NYSIF software in use was supported by myself and our group.Extensive Outlook 2007 and other office application support skills. Blackberry activations and break/fix coordination and support on all other application on telecom services within NYSIF. Show less

Strategic duties included, but not limited to, supervision of 15 fulltime and part-time Geek Squad associates.(IT) Supervision and management of Geek Squad-systems installation, maintenance, virus and hack recovery, software installation, configuration management , upgrade etc for business and private customer systems both on-site and off-site. Performing maintenance and upgrades to new and old business and private customer systems; Windows Vista, XP, ME, 2000, 98se, 98, 95… Show more Strategic duties included, but not limited to, supervision of 15 fulltime and part-time Geek Squad associates.(IT) Supervision and management of Geek Squad-systems installation, maintenance, virus and hack recovery, software installation, configuration management , upgrade etc for business and private customer systems both on-site and off-site. Performing maintenance and upgrades to new and old business and private customer systems; Windows Vista, XP, ME, 2000, 98se, 98, 95 debugging, upgrade, replacement, and high and low-level operating systems troubleshooting; Expert-level In Home/Business service/In Store services (software, operating systems and wired and wireless networking installation, configuration management, upgrade, debugging and maintenance) and was awarded “highest level of performance” among peers in several months. Recognized as Department “MVP” several months; Installed, tested, debugged and implemented state-of-the-art network-based software automation installation package “JU” in Syracuse primary store; Responsible for maintaining in-store network subsystems through entire project. Started as “part time associate” and was promoted 4 times in the course of 1 year to supervisor. This was primarily due to my ability to implement corporate directives quickly and as desired as well as my ability to greatly improve customer retention and repurchase rates. Also was sent to Watertown and Buffalo as part of a 2-man “red team” to turn around sluggish sales and poor customer response rates as well as revamp and retrain in-store and on-location technical personnel and operations to achieve and maintain corporate sales and development strategies. Show less