Michael Schmid Email & Phone Number

Saint Paul, Mn, Us

Saint Paul, Mn, Us

Trained new team members on best practices and CRM usage, improving overall team performance.Managed customer inquiries and complaints, resolving issues promptly and effectively.Developed and implemented follow-up procedures, increasing customer satisfaction and retention rates.Analyzed customer feedback and behavior to identify areas for service improvement, contributing to strategic decision-making.Acted as a liaison between the corporate office and local clubs, ensuring consistent communication and support.Maintain timely, professional, and friendly interactions, ensuring alignment with the brand’s mission and values.Utilize CRM system to collect, update, and manage customer profiles, ensuring data accuracy and consistency.Execute structured lead follow-up processes, nurturing potential members and converting leads into active memberships.Build and maintain positive relationships with Membership Services and various company locations to ensure seamless customer service.Serve as a corporate liaison, working closely with clubs and members to address concerns, facilitate communications, and enhance member experience.Identify and analyze customer behavior trends, providing insights to the leadership team to improve website functionality and user experience.

Chanhassen, Minnesota, United States

ExperienceJune. 2017 –Member Retention, Lifetime Fitness Chanhassen, MNMember Retention• Assists members with account maintenance and articulates an extensive knowledge of Life Time Fitness products and services.• Maximize member retention by connecting each member to the right people, place and program. • Work to resolve billing issues, complaints, policy and procedure questions. • Making and taking calls to help resolve member balances to ensure low member attrition rates.

Chaska, Minnesota, United States

Voice of Chaska Hawks Broadcast Network (CHBN) Play-By-Play and Analyst for Football-Basketball-Baseball. Scout and produce High School sporting events for online and local cable broadcasts.

Chaska, Minnesota, United States

Assistant Coach for Chaska High School.Offensive Coordinator.QB and DB Coach.

Chanhassen, Mn

•Brand development, web site traffic growth, web site UI and advertising revenue. Developed brand strategy and statistics systems.

Chanhassen, Mn

Minnesota state licensed in Property/Casualty and Life/Health Insurance. Create and facilitate insurance and financial service product presentations to potential and existing clients Accurately prepare forms, policies, endorsements when required Provide prompt, professional customer service Develop leads, schedule appointments, identify customer needs, and market appropriate products and services. Establish customer relationships and follow up with customers, as needed. Work with the agent to establish and meet marketing goals. Use a customer-focused, needs-based review process to educate customers about insurance options. Maintain a strong work ethic with a total commitment to success each and every day.

· Establish standards for personnel performance and customer service.· Count money and make bank deposits.

Greater Minneapolis-St. Paul Area

· Contact new and existing customers to discuss their needs, and to explain how these needs could be met by specific products and services.

· Prepare and deliver news, sports, and/or weather reports, gathering and rewriting material so that it will convey required information and fit specific time slots.· Interview show guests about their lives, their work, or topics of current interest.

Associate Of Science (A.S.), Communication And Media Studies

Activities and Societies: Worked with school radio station

Communication And Media Studies

Activities and Societies: Member of the football team