- Provide remote technical support to customers - Administrate Azure and MS 365 environments - Help manage cloud computing infrastructure- Deploy and maintain backup services (Veeam) and cloud workspace solutions (Citrix)- Assist with Data Center and Network Deployments - Work on various different projects

- Provide first & second tier support for all IT-related service requests (hardware, software, and network) and incidents- Coordinate procurement of approved IT hardware/software and administer support contract renewals- Support areas such as corporate WAN, LANs and WLANs, Windows Server OS, VMWare, Proofpoint, Duo MFA, and Citrix administration, Cybersecurity, and test new software applications and online services- Conduct IT orientation when on-boarding new employees- Maintain… Show more - Provide first & second tier support for all IT-related service requests (hardware, software, and network) and incidents- Coordinate procurement of approved IT hardware/software and administer support contract renewals- Support areas such as corporate WAN, LANs and WLANs, Windows Server OS, VMWare, Proofpoint, Duo MFA, and Citrix administration, Cybersecurity, and test new software applications and online services- Conduct IT orientation when on-boarding new employees- Maintain IT asset database including additions and disposals- Microsoft 365 & Azure administration: user account, mailbox, & security group creation and maintenance Show less

- Created, deployed and troubleshooted Software releases (worked with Sourcetree, GitHub, TeamCity and Visual Studio)- Worked with web services including IIS- Collaborated with a team of 15+ to prioritize, categorize and solve customer/application issues- Responded to the Delivery Manager regarding escalation issues in a timely and appropriate fashion- Gained knowledge about SQL, Powershell and XML - Performed daily tasks with Zendesk ticket system

Working Holiday Visa- Consistently offered professional, friendly and engaging services- Assisted with store marketing and visual displays- Developed patience and problem solving skills to effectively address customer concerns- Demonstrated flexibility and accuracy to adapt to the environment and learn new skills

Working Holiday Visa- Ability to focus attention on guest needs, remaining calm and courteous at all times- Ability to work cohesively with fellow colleagues as part of a team with minimum supervision- Assessed and answered guests’ questions with confidence when necessary- Ensured maximum customer satisfaction and service

Working Holiday Visa- Proactively developed eye to detail skills while packing products- Assisted with cleaning factory machines with minimum supervision- Supported with supervising staff with a calm attitude- Managed projects that was assigned with confidence in a timely manner

- Installation, configuration and delivery of hardware and software- Client Management (Landesk, Wyse Device Manager)- Maintained production-related IT infrastructure (label printers, printers, industrial computers)- Supported migration from Windows XP/Office 2003 to Windows 7/Office 2010- EMC ISILON Fileserver administration- VMWare/XenServer virtualization

- Assistance in the 1st level support of the IT help desk- Troubleshooting in the client environment (hardware and software)- Performance of user trainings- Organization and coordination of IT service providers- Problem solving at user workstations- Printer hardware support

- Provided technical assistance and support for incoming inquiries- Tracked, routed and redirected problems to correct resources- Updated and documented customer data in the system- Maintained daily performance of computer systems- Established good relationships with all departments and colleagues- First point of contact relating to customer service