Michael Scott Email and Phone Number

Providing telephony based maintenance and service to all of Black Box's customers on Hawaii Island, and providing project based telephony support services to Black Box's customers on the neighboring Hawaiian Islands.

Responded to users’ calls/tickets for hardware/software technical assistance and resolved problems in a timely and professional manner. Installed, operated, maintained, troubleshot, and repaired servers, computers, printers, copiers, scanners, Wireless devices and Wi-Fi infrastructure, IP phones and peripheral equipment using appropriate technical tools. Assisted with maintaining the court’s local area network and related equipment. Assisted with monitoring and troubleshooting connectivity to the judiciary’s wide area network. Installed/maintained/supported disk-to-disk and cloud-replica backup systems. Installed/maintained/supported physical servers. Maintained/supported VMware virtual environment(s)—both servers and VDI (virtual desktops). Installed/maintained/supported SAN (fiber channel and/or iSCSI) storage systems. Installed/maintained/supported video surveillance systems (IP and coax). Maintained and supported Voice over IP (VoIP) phone endpoints. Provided for the archival and/or restoration of information and data from backup systems. Created and maintained/updated manuals documenting technical/operational procedures. Established and maintained user accounts, security/distribution groups and related security on various systems. Provided user assistance on enterprise email/directory/database and search applications. Provided user assistance and enhanced support on Microsoft Office applications (e.g., Outlook, Word, Excel, OneNote, etc.)

Performed contract/1099 based Field Engineer work, in accordance with prevailing SLA’s, for national and global IT & Communications Service Companies whose clients include; SMB’s and Fortune 500 companies. Industries frequently worked in included; commercial, retail, food service, hospitality, manufacturing, healthcare and transportation. Work Performed: Rollouts and deployments, Install, configure, troubleshoot, maintain and train on desktop/laptop hardware & software. Troubleshoot Wi-Fi, wireless LAN and POS connectivity issues. POS installs and conversions (ParTech, IBM, Epson, POSMicro, HP, VeriFone, POSiFlex Symbol), as well as firmware/software upgrades. Workstation/server hardware and software migrations. LAN & WAN: installs, upgrades and migrations. Site surveys for LAN, WAN and Wireless installations. Telco troubleshooting: POT, T1 and xDSL connectivity issues. Full installations for T1, xDSL and Wireless. Low-Voltage, Structured Cabling and Demarc extensions.

Taught advanced technology certification courses to high school & adult students.Courses taught:…Intro to Information Computer Technology (IC3)…MS Office Applications (MS Office User Certifications)…Computer Repair & Maintenance (A+)

Taught advanced technology courses to high school students & adults. Courses taught:…Computer Repair & Maintenance (A+)

Evaluated and graded students'​ class work, laboratory work, assignments and papers. Maintained student attendance records, grades, and other required records. Prepared and delivered lectures on topics such as programming, data structures, circuit boards, processors, chips, electronic test equipment, and computer hardware and software applications. Prepared course materials such as syllabi, homework assignments, and handouts. Compiled, administered, and graded examinations, or assigned this work to others. Kept abreast of developments in the field by reading current literature, talking with colleagues, and participating in professional conferences. Initiated, facilitated, and moderated classroom discussions. Planned, evaluated, and revised curricula, course content, course materials, and methods of instruction. Supervised students' laboratory work. Maintained regularly scheduled office hours in order to advise and assist students. Located funding and wrote grants appropriate for the programs taught.

Classified instructor hired to teach computer related hardware & software courses. Courses taught:Building and Upgrading PC; Troubleshooting and Repairing PC; Microsoft Excel, beginning & intermediate; Microsoft Word, beginning & intermediate; Microsoft PowerPoint; Microsoft Access; Visual Basic for Applications; Cobol, beginning; Local Area Networks; Windows NT Server 4.0Duties:Developed curriculum and course material; established computer-learning labs for each session of hardware and networking courses, maintained records of student attendance and progress. Helped develop marketing campaigns of courses offered to the public.

Managed the operation and maintenance of a 5-dish satellite communication earth station (head-end), for a 450 MHz, 72 channel, HRC/IRC cable television company with over 300,000 active subscribers. Duties: Operation, upgrade and maintenance of a 9-hub microwave broadcast transmitter as well as the efficient operation of the 9 corresponding hub sites, also the operation/supervision of the electronics lab. Performed critical system signal balancing. Supervised all lab and Head End technicians, and provided training to both Field Service and Customer Service staff.Training Schools & Courses:U.S. Army Sch. of Engineering, Water Purification/Quality Control Analysis