Customer Information Controller
CurrentBased in the Metro Control Room I provide timely and accurate information to Metro Customers, internal departments and other parties to resolve issues and maximise service delivery through a range of communication platforms including the use of Social Media. My role involves providing accurate and timely information to customers, ensuring safe evacuation of Metro Stations, liaising when necessary with the emergency services and staff on site, update Metro external websites and send out alert messages to both customers and metro employees when required due to service disruptions or degraded operation to assist in minimising the impact to our customers. I demonstrate excellent telephone and communication skills, I have a vast experience with dealing with customers and I consider myself to be excellent at problem solving. I am a strong a team player, IT Literate and I am able to demonstrate good literacy skills.
