Michael Brown Email & Phone Number

Los Angeles, Ca, Us

Los Angeles Metropolitan Area

- As part of company pivot utilizing 3PL partnership for warehousing and fulfillment, acts as the primary point of contact while implementing strategic vision for long-term partnership.- Continually analyze processes, workflow, and operations to improve efficiency and outcomes using trackable metrics.- Translate analyses, interpretation, projections and presentations of complex findata into general summaries for weekly and monthly reports including financial, inventory, speed, and accuracy metrics.- Design, develop, and manage tracking reporting systems to monitor budgets, prepare and present weekly reports to the COO and Head of Supply Chain and make recommendations in response to constantly changing operating circumstances in a high growth environment.- Develop SOPs, logs and best practices for internal use and 3PL use to ensure accountability and transparency relating to quality assurance, quality control, shortages/overages, shipment damages, and any additional issues.- Conduct package materials testing and approval to ensure efficiency and optimal customer experience.- Assist with daily and monthly order forecasting to ensure adequate labor for order fulfillment and purchasing of custom made packaging supplies.- Track accuracy of forecasting models and propose procedural adjustments as needed.- Review inventory on hand at multiple facilities to assess potential shortages and coordinate with the Supply Chain team to resolve shortages before stockout.- Streamline communications practices between our D2C and B2B customer service teams and our 3PL partners maximizing their operational efficiency minimizing customer tickets.- Conduct project management as needed for long-term success of company partnership with 3PL.

Greater Los Angeles Area

- Managed daily direction of the warehouse team ensuring efficient operations including picking/packing procedures, optimizing SKU slotting, inventory forecasting, purchasing, shipping/receiving, quality assurance, quality control, prioritizing schedules, directing personnel on ad hoc projects, and maintaining policies and procedures in accordance with OSHA and California Department of Public Health standards as a medical equipment retailer.- Managed the relations with 3PL warehousing and fulfillment operations to ensure standards exceeded for inventory control and fulfillment.- Oversaw millions of dollars in inventory throughout company-run and 3PL warehouses using multiple IMS to ensure adequate supply of inventory based on order forecasting and inventory lead times.- Analyzed metrics and implemented effective strategies to increase revenues and improve efficiency of operations.- Conducted weekly, monthly and quarterly demand forecasting using historical data, marketing campaigns and any relevant variables including supply chain disruptions to create purchase orders as needed for multiple vendors.- Reconciled invoices monthly with AP, negotiated costs with primary vendors for order discounts and found alternative product options saving over 13% annually.- Overhauled fraud review processes leading to decrease in fulfilling fraudulent orders from over 75% to under 5% saving inventory and shipping costs and minimizing chargebacks.

Greater Los Angeles Area

- Conducted calls, emails, and online chats for sales and customer service relating to sleep apnea therapy machines and supplies including entering sales, reviewing insurance information, and uploading medical documents for prescription-required items prior to order fulfillment.

Fort Rucker, Al

- Created a culture of exceeding regulatory standards in operations through the modernization of personnel records management and creation of spreadsheets to efficiently track data for over 90 personnel at 6 air traffic control facilities conducting helicopter flight training.

- Conducted air traffic control services in tactical and fixed facility environments as a RADAR-specialized Air Traffic Control Specialist ensuring the safe, orderly and expeditious flow of air traffic.

Valdosta, Ga

Valdosta, Ga

Bachelor’S Degree, Political Science, 3.73

Graduated with honors as I primarily focused my studies on economic development and the impact of government institutions and policies

Associate’S Degree, Business Administration And Management, General, 3.72

Obtained a basic understanding of economics and accounting as part of my core studies while other courses sharpened my analytical thinking