Michael Jacobson Email & Phone Number

Waukesha, Wisconsin, United States

Waukesha, Wi

- Responsible for managing customer accounts related to production level computer systems.- Maintain forecast and trend analysis; champion all customer escalations.- Life Cycle Management for customer components and spearhead complete system-level transitions.- Escalate quality issues on production computer systems and drive to resolution with engineering and production teams.- Work with Order Fulfillment Team to ensure all orders are moving through the system, and assist in clearing any issues preventing the shipment of orders.

Waukesha, Wi

 Coordinated industrial and outdoor power equipment sales throughout the company’s largest territory while precisely managing a budget of $13 million. Reduced production delays by almost 60% through proactive tracking of all phases to identify and resolve potential setbacks efficiently and prevent additional costs or fees.Managed all aspects of sales, pricing quotes and credit terms, order management and product support for distributors in the south-central U.S., while serving as the main point-of-contact at corporate headquarters. Partnered with distributors, dealers, and regional development managers to ensure all orders and special engineering requests are handled and completed in a timely manner and are running smoothly. • Developed relationships with key customers/stakeholders; act on new customer information and monitor customer satisfaction; resolve issues by working with customers, territory sales and product marketing.• Compiled lists of prospective customers for use as sales leads based on information from resources including industry ads, referrals, call-ins, Internet websites, etc.• Utilized consultative sales skills to cross-sell a variety of complex products to exceed customer needs.• Persuasively communicated with customers when delivering sales presentations, product and marketing information, technical information and account updates.• Participated in the implementation of a new company-wide GenConnect industrial sales portal, working with my distributors to bring them up to speed and ensure a smooth transition period, while at the same time minimizing any negative impacts on their businesses.

Greater Milwaukee Area

Responsible for the management and development of existing OPE (Outdoor Power Equipment) accounts to maximize sales while leading the recruitment of new sales accounts. Meet and exceed sales goals. Conduct both sales training and product demonstrations in person, at trade shows and through webinars. Additional responsibilities include: • Develop and propose channel business programs and strategies to support channel growth.• Successfully manage channel information concerning pricing, product updates, new product launches, web catalog, brochure, and signage.

Greater Milwaukee Area

 Worked directly with customers to determine needs and recommend appropriate product solutions which included onboarding new accounts and providing in-depth training on systems and processes. Generated a net profit of $3 million by spearheading the efforts to sell a large inventory of recreational vehicle generators left over after the company exited that market. Managed all air-cooled and liquid-cooled engine customers. Worked with existing OEM and RV (Recreational Vehicle) OEM customers and assist with placing and upselling orders, tracking, invoicing and shipping. Select accomplishments included:• In charge of setting up a new account, Subaru. This included setting them up as a new account, training on Generac systems and procedures as well as ensuring the accuracy of orders and tracking of shipments.• Recognized for going above and beyond during shut down of the RV OEM market. Worked closely with New Business Development to ensure accurate counts on remaining inventory at each warehouse location, including personally counting inventory, and report counts to accounting while working in partnership found a dealer to purchase the remaining inventory.• Coordinated the implementation of the OEM business to ensure deadlines were met and needed materials were received.• I stepped up and took over the proofreading of technical documents after the sudden leave of the technical sales rep. This included a quick study of what was required, ensuring proper edits as needed and submitting updated documents for publication.

Greater Milwaukee Area

 Leveraged extensive product knowledge to initiate, establish, and build new customer relationships including regular travel for in-person visits to train staff and support marketing functions. Recuperated nearly $1.3 million in annual sales from a single client through persistent relationship management to rebuild trust and eliminate the existing roadblocks to reigniting the partnership.Responsible for the sales territory of the majority of Canada and the south/central region of the U.S. Made cold calls and built relationships to increase sales while also prospecting for additional channels of business to further penetrate the market. Travel to customer sites as needed to conduct training, support marketing functions and to continue to build the relationship with the customers. Select accomplishments included:• Continually recognized for going above and beyond for clients, often researching better options for them to ensure their needs were met.• Recognized for showing initiative, patience and drive after deciding to go after a closed account of a past multi-million dollar client. Researched the situation as to why they stopped purchasing from Generac, built and repaired the relationship with the client through patience, trust, and honest communication. This resulted in an additional $500k/year in sales.• By communicating with dealers and understanding not only their needs but also their customer needs; suggested and gained approval at the VP level to increase product offerings that resulted in increased sales and increased satisfaction across customer base.

Criminal Justice/Law Enforcement Administration

Aircraft Structural Repair

Activities and Societies: ~Basic Training Trainee of the Cycle ~Army Good Conduct Award ~Army Commendation MedalHonorably discharged

Law Enforcement Investigation And Interviewing