Michael Searle Email & Phone Number

Cary, North Carolina

Perform trouble resolution in a Tier2 role for Verizon’s Complex Logical and Ethernet Services team, to include MPLS, Ethernet, Frame Relay, ATM and VBNS networks. Experience troubleshooting Verizon’s different network platforms utilizing Cisco GSR’s and ESR’s, Juniper M320 routers, Frame Relay and ATM switches. Skills include Cisco and Juniper router fundamentals, advanced router knowledge – PE / CE, Routing Protocol Fundamentals, Static Routing, BGP, EIGRP, differentiated services / QOS, traffic management – Shaping / Policing. Experience troubleshooting Verizon’s CPA network including Anda2108, Anda2200, Anda4000, Overture5100, Overture1400, Overture45Plus, ADVA’s, RAD’s, FW9500 and TELLABS switches.

Cary, North Carolina

Perform trouble resolution for Verizon data services for Analog and DS0 to DS3 levels, to include Switched Frame Relay, ATM, Private IP, Bundled T-1 and point to point circuits. Duties included maintaining large node customer networks using various systems to manipulate and test circuits. Skills include fault isolation techniques, DS0-DS3 Theory / Test Patterns, intermediate switch knowledge – BNX Frame Relay and Cisco BPX, intermediate router knowledge – Nortel/Bay.Experience troubleshooting MCI/WorldCom’s data services utilizing Alcatel and Titan DXC’s, DL3800 / DL3100 / Orion 4000 Multiplexer’s, Visual / Verilink / Larscom Split-T CSU’s.

Cary, North Carolina

Perform trouble resolution for WorldCom Local and Long Distance Voice Service Customers. Advanced knowledge using DMS 500, Siemens EWSD, Lucent 5ESS and Ericsson AXE Switches. Perform call captures using the INET SS7 Analyzer to isolate failure. Perform D-Channel message captures using a remote HP2300 Protocol Analyzer for ISDN/PRI circuits. Use Network Manager INM4 and Nortel OC3 Express to troubleshoot and isolate problems on the WorldCom SONET Ring, from DS1 to DS3 levels.

Cary, North Carolina

Support MCI Metro Local Global customers and was the dedicated specialist for Global Tier II customers Ingram, Delta Airlines, Capital One, and Intergraph. Work as a liaison between customers, sales representatives and engineers to drive service inquiries to resolution. Perform initial troubleshooting of data and voice network trouble. Monitor circuitry and analyze network databases.Interface with network management to escalate service inquiries to resolution.