Facilitated rapid program/project launches to drive strategic business objectives. Duties included: process engineering, client presentations, readiness training, procurement management, risk analysis, process documentation and data analysis.

Managed Microsoft vendor team: successfully coached personnel and resolved disputes. Worked with quality and training to provide better tools and increase knowledge. Managed workflow and collaborated across business to assist during high-volume periods.

Managed quality projects: helped implement a quality assurance database, performed UAT across regional operations centers, and designed a knowledge management tool to track work instructions and training issues. Conducted quality audits and team trainings. Prepared reports/tools to track quality KPIs.Established key relationships across business groups. Communicated change risks, and analyzed impacts to vendor contract; adjusted processes to increase automation and reduce manual effort and cost

Managed a multimedia Web project to promote sustainable business practices: designed multimedia slide shows for the Web, wrote articles, conducted interviews throughout Eastern Europe.