Michael Senior Email & Phone Number

Brisbane, Queensland, Australia

Brisbane, Queensland, Australia

Mosgiel, Otago, New Zealand

-Identify and diagnose issues and problems.-Categorize and record reported queries and provide solutions.-Support problem identification, advise users on appropriate course of action. -Monitor issues from start to resolution.

Wanaka, Otago, New Zealand

• Inventory management, customer service • Desktop and mobile device support • Proprietary software and office 365 administration • Involved in business improvement initiatives involving ICT

Wanaka, Otago, New Zealand

Tauranga

Started a new small business, providing catering for private events and will be attending markets and festivals starting in the summer 2018/2019 season.

Otago & Southland, New Zealand

Brisbane, Australia

 Supporting direct and indirect sales partners through the sales process Working with suppliers, keeping our sales teams up to date with promotions Maintenance of customer files, Salesforce, price-books Acting as a bridge between the sales and sales operations team, ensuring sales collateral and order entry is accurate

Brisbane

• Assisting Account Executives with a wide range of administrational duties• Supporting Account Executives and end customers with regards to installations, site feasibilities, move/add/changes, change of lessee and other requests

Bay Of Plenty, New Zealand

Supporting account managers/sales staff (acquisition and retention) and customers within their portfolio, in pre and post sales activities.Designing solutions to meet end customer requirements.Managing projects (multi-site customer acquisitions, change management, product migrations).Liaising with all areas of the business (including external contractors) to ensure the order to bill process is managed and processed effectively, and an exceptional level of service is delivered.Assisting the wider Account Support Representative team with ongoing training and development.

Auckland, New Zealand

Processing requests for add/move/changes.Directly handling the order to bill process, ensuring data accuracy/integrity.

Auckland, New Zealand

Processing/Quality checking requests for move/add/changes.Liaising with our wholesale providers and the business sales team to ensure quality service is delivered.Assisting in process improvement.

Auckland, New Zealand

1st level call centre, assisting business and residential customers with faults across a wide product range, such as dial up/ADSL/cable/wimax internet, voice services, and cable Television.

Auckland, New Zealand

Customer service desk for internet service provider 'Paradise'.Signing up new customers, and assisting existing customers with account enquiries.