Michael Serna
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Michael Serna Email & Phone Number

Lead Customer Service Coordinator at the American Medical Association at American Medical Association
Location: Chicago, Illinois, United States 6 work roles 2 schools
1 work email found @ama-assn.org LinkedIn matched
✓ Verified Jun 2026 4 data sources Profile completeness 86%

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Role
Lead Customer Service Coordinator at the American Medical Association
Location
Chicago, Illinois, United States
Company size

Who is Michael Serna? Overview

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Quick answer

Michael Serna is listed as Lead Customer Service Coordinator at the American Medical Association at American Medical Association, a company with 1537 employees, based in Chicago, Illinois, United States. AeroLeads shows a work email signal at ama-assn.org and a matched LinkedIn profile for Michael Serna.

Michael Serna previously worked as Lead Customer Service Coordinator at American Medical Association and Workforce Specialist at American Medical Association. Michael Serna holds Master Of Public Administration - Mpa, Public Administration from Depaul University.

Company email context

Email format at American Medical Association

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{first}.{last}@ama-assn.org
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AeroLeads found 1 current-domain work email signal for Michael Serna. Compare company email patterns before reaching out.

Profile bio

About Michael Serna

Highly-motivated Public Administration graduate who takes initiative and has proven customer service, project management, and leadership abilities.

Current workplace

Michael Serna's current company

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American Medical Association
American Medical Association
Lead Customer Service Coordinator at the American Medical Association
chicago, illinois, united states
Website
Employees
1537
AeroLeads page
6 roles

Michael Serna work experience

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Lead Customer Service Coordinator

Current

Chicago, Illinois, United States

Project and schedule coordinator for the American Medical Association Unified Service Center. Forecasting future scheduling for calls, emails and chats for customer service call center to predict future needs. Supervising customer service agents.

Oct 2024 - Present

Workforce Specialist

Chicago, Illinois, United States

Scheduling and Operations specialist in a fast paced customer service call center. Supervising customer service agents to ensure efficient and reliable customer service experience for physician members and customers.

Dec 2023 - Oct 2024

Graduate Research Assistant

-Assisting in editing and evaluating research-Maintaining a research database-Preparing reports and orally presenting findings

Sep 2018 - Jun 2019

Student Library Assistant

Morris Library

605 Agriculture Dr, Carbondale, IL 62901

-Checked in, checked out, and renewed library materials using Voyger Software-Provided quality customer service in person and via telephone-Instructed students on research techniques and the use information technologies

May 2016 - May 2017
Team & coworkers

Colleagues at American Medical Association

Other employees you can reach at ama-assn.org. View company contacts for 1537 employees →

2 education records

Michael Serna education

FAQ

Frequently asked questions about Michael Serna

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What company does Michael Serna work for?

Michael Serna works for American Medical Association.

What is Michael Serna's role at American Medical Association?

Michael Serna is listed as Lead Customer Service Coordinator at the American Medical Association at American Medical Association.

What is Michael Serna's email address?

AeroLeads has found 1 work email signal at @ama-assn.org for Michael Serna at American Medical Association.

Where is Michael Serna based?

Michael Serna is based in Chicago, Illinois, United States while working with American Medical Association.

What companies has Michael Serna worked for?

Michael Serna has worked for American Medical Association, Depaul University, and Morris Library.

Who are Michael Serna's colleagues at American Medical Association?

Michael Serna's colleagues at American Medical Association include Lydia Hawthorne, Hadeel Hussein, Christina Lopez, Shaik Anwar, and Ada Walker.

How can I contact Michael Serna?

You can use AeroLeads to view verified contact signals for Michael Serna at American Medical Association, including work email, phone, and LinkedIn data when available.

What schools did Michael Serna attend?

Michael Serna holds Master Of Public Administration - Mpa, Public Administration from Depaul University.

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