Michael Shaker Email & Phone Number

Corona Del Mar, California, United States

• Assist in creating a strong sales, service and operation culture, fostering an environment in which all branch employees and segment partners excel and achieve scorecard goals.• Support portfolio growth by coaching Tellers to effectively identify referral opportunities and perform sales/referral activities. Develop high performing tellers in order to build bench strength.• Leverage workforce planning tool to optimize staffing in branches to ensure effective lobby and line management to provide exceptional client service and comply with all legal and regulatory requirements.• Resolve escalated client complaints/issues promptly and effectively.• Conduct "daily proof processes" to ensure adherence to operational requirements; investigate controllable losses among branch staff; provide coaching and performance management on decisions and processes used.• Partner with Area Operations Director in the execution of operational excellence and achievement of operational goals.• Partner closely with Branch Manager to manage hiring, performance management and compensation of Tellers. Adhere to staffing guidelines and recommended mix of full-time and part-time employees.