Michael Shampine Email & Phone Number

Syracuse, New York, United States

Charlotte, North Carolina, United States

Reviewing customer home loan applications to ensure compliance with loan guidelines and federal regulations. Responsible for timely communicating status of application with customer and obtaining missing information or documentation needed from the borrower or any third party related to the application. Submitted applications and handled any conditions sent from underwriting department. Prioritized and managed a pipeline of over 50 loans to meet deadlines and exceed performance metrics. Collaborated with peers, teammates and managers to resolve issues and achieve goals. Mentored teammates and provided training on job responsibilities and work processes. Ranked first overall on my team in fundings for 2021 and top three in net promoter score.

Charlotte, North Carolina, United States

Senior team member in a production-based environment within the International Lending division responsible for receiving, repairing, and verifying wire transfers that have been escalated to ensure compliance with the Office of Foreign Asset Control and other global sanction groups.

Cooperstown, New York, United States

Personal and commercial field underwriter responsible for conducting inspections for existing and prospective policies to assess risk and validate coverage. Gathering information of risks by taking detailed notes and photos as well as speaking with policyholders, patrons and employees at the time of inspection. Collaborate with underwriting regarding any changes that I deemed were needed to policies by presenting information gathered at time of inspection. Acted as main point-of-contact for policyholders during the recommendation process, making certain all requested work was completed properly and met with company and customer guidelines.Worked with claims department investigating claims and verifying causes of loss.Communicated with sales team and senior leadership regarding trends and issues and provided solutions as part of a collaborative coverage team.

Baldwinsville, New York, United States

Manager of a fast-growing restaurant group. Responsibilities included training and supervision of employees, forecasting sales, maintaining inventory and development of daily, monthly and quarterly business performance reports.Helped reduce company costs by implementing new food preparation procedures and high efficiency equipment. Provided exceptional customer service to an ever-growing customer base and assisted ownership by increasing company revenue.

Bachelor Of Business Administration - Bba, Business/Managerial Economics, 3.2

Associate Of Science - As, Business Administration, Management And Operations, 3.3