Michael Sheehan Email & Phone Number

United States

- Educating service members and veterans about their benefits and available life insurance options.- Conducting needs-based assessments to help clients select the most appropriate policies.- Delivering personalized customer service and building long-term relationships with clients.- Managing and maintaining a client portfolio, including policy updates and renewals.- Hosting virtual or in-person consultations to discuss benefits and policy details.- Achieving individual and team sales goals through consistent performance and dedication.- Attending regular training sessions to stay informed about new products and services.- Developing leadership skills and, over time, recruiting, mentoring, and managing your own team.- Leveraging technology and CRM tools to organize and track client interactions and sales progress.- Upholding the values and mission of AO Globe Life by serving the unique needs of military families with care and integrity.

Myrtle Beach, South Carolina, United States

What I do as the Operations Manager:• Efficiently manage day-to-day operations of a bustling theme park, supervising a team of 70+ employees to ensure seamless guest experiences and optimize operational efficiency. Implement strategies to streamline operations, enhance productivity, and reduce costs.• Skillfully resolve customer conflicts, maintaining high guest satisfaction by promptly addressing and mitigating issues. Develop and implement customer service training programs to improve staff responsiveness and conflict resolution skills.• Schedule shifts based on employee requirements and estimated guest population, optimizing workforce deployment to meet fluctuating demand and ensuring adequate coverage during peak times.• Collaborate with a diverse team of employees from around the globe, successfully navigating language barriers and fostering an inclusive work environment that leverages multicultural strengths.• Handle employee pay disputes, approve hourly wages, and troubleshoot technical issues related to the employee share drive, ensuring accurate and timely resolution of payroll and technical support matters.• Oversee project management across seven departments, serving as the communication bridge to coordinate efforts and achieve organizational goals. Demonstrate quick decision-making and strategic thinking to address challenges and ensure project success.

Remote

- Member of a Salesforce Professional Development Program, where I learn and explore best practices by participating in live workshops.- Gathering detail requirements and full solution documentation for requirement delivery.- End User Training Documentation and Workshops to ensure understanding and user adoption of customizations.- Automation including Email Templates, Alerts, and Flows to properly solution for business needs.- Salesforce Security - ongoing structuring and maintenance of Roles/Profiles/Permission Sets/Sharing settings.- User Interface Customization - including Lightning Layouts and Page Layouts to facilitate streamlined User Management.

Idaho, United States

- Deployment Oversight: Managed end-to-end deployment processes with a focus on efficiency and effectiveness.- Operations Streamlining: Streamlined deployment operations to improve productivity and reduce operational costs.- Cross-Functional Collaboration: Collaborated closely with project managers, implementation specialists, and technical experts to ensure cohesive and successful product and service deployment.- Customer Relationship Management: Built and maintained strong customer relationships, fostering trust and satisfaction.- Process Optimization: Continuously sought opportunities to enhance deployment processes, improving overall performance.

Boise, Idaho Area

- Resiliency Instructor Certification: Facilitated the certification of Air Force members and affiliated civilian federal employees as resiliency instructors, ensuring they met training requirements.- Emotional Intelligence Training: Conducted instruction on emotional intelligence, equipping individuals with skills to understand and manage their emotions effectively.- Stress Management Instruction: Delivered training in stress management techniques to enhance the ability to cope with pressure and challenging situations.Interpersonal Communication: Provided guidance on interpersonal communication techniques, fostering better collaboration and relationship-building skills.- Certification Process Oversight: Managed the certification process, ensuring that participants met all necessary qualifications and standards.

Boise Area, Idaho

- Efficient Operations: Proven ability to streamline operations and ensure the efficient maintenance of radar systems, showcasing strong process optimization skills.- Technical Expertise: Extensive expertise in radar system maintenance, underscoring a solid technical knowledge and problem-solving foundation.- Customer Relationship Building: Demonstrated success in building and managing strong customer relationships, emphasizing strong interpersonal and communication skills transferable to Salesforce client interactions.- Detail-Oriented Approach: Known for keen attention to detail, ensuring precision and accuracy in radar system maintenance, a skillset valuable in maintaining Salesforce data integrity.

- Strategic Leader: Oversaw company operations and led high-performing teams to success, highlighting strong leadership abilities.- Effective Strategist: Implemented strategies for resource optimization and improved organizational performance, showcasing strong planning and execution skills.- Operational Excellence Enthusiast: Passionate about achieving operational excellence, reflecting a commitment to top-tier results and process enhancement, aligning with Salesforce's customer-centric focus.

- Proven Leadership: Led and managed company operations, demonstrating strong leadership skills essential for success as a Salesforce admin.- Strategic Implementation: Executed effective strategies to optimize resource utilization and enhance overall organizational performance, showcasing a capacity for process improvement.- Detail-Oriented: Known for a meticulous approach to tasks, ensuring precision and accuracy, a vital trait for maintaining data integrity in Salesforce.- Customer-Centric Focus: Committed to delivering exceptional results and customer satisfaction, aligning with Salesforce's emphasis on enhancing user experiences.

Master Of Arts - Ma, Communication, General

Bachelors Of Science, Communication

Associate Of Arts And Sciences - Aas, Electronic Systems Technology

This degree focuses on the technical and practical knowledge required to maintain, operate, and manage electronic systems, including.

Associate'S Degree, Communication And Media Studies

Education record

Activities and Societies: Talent Stacker