Michael Sheehan Email & Phone Number

Haslet, TX

Hired full-time after serving as a Special Education substitute. I spend much of my day in the classroom working with all students. I assist the teachers in the education process and then help students to strengthen their confidence in the various subject matters. I work very carefully to know each student's needs and to identify where or what they are.

Haslet, TX

Substitute teacher at the Middle School and Elementary School levels. I covered Special Education, Math, Language Arts, Social Studies, Science and PE classes.

DFW

Westlake, TX

Direct responsibility for leading multiple inbound call center teams and managing relationships with clients. In this role, I interacted with both internal and external customers at all levels of leaderships to ensure that all service level objectives were met or exceeded and that all possible opportunities for process improvement were explored and.

Westlake, TX And Lewisville, TX

Developed, grew and supported staffing and HR services with numerousFidelity Investments business groups. Responsibilities also included relationship management and development. During my time with Veritude, I also served as the on-site Manager for another Veritude client with similar requirements to my role servicing Fidelity.

Westlake, TX

Managed a team of benefits services agents who handled inbound 401k, Health and Insurance, Pension and Payroll calls. I was responsible for ensuring that service levels were met and that all quality and compliance expectations were acheived. In addition to this, I was responsbile for the staffing of the Westlake Call Center.

Lubbock, Texas, United States

Sales and Client Development

San Angelo, Texas, United States

Milwaukee, Wisconsin, United States And Fort Worth Texas

Master Of Business Administration (Mba), Business Administration And Management, General

I completed my MBA while working full-time.

Bachelor Of Arts (B.A.), English And History

Activities and Societies: Lacrosse Team, Dorm Council,Sigma Alpha Epsilon, IFC Rush Guide, Club Sports Council

High School