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Michael Shepherd Email & Phone Number
Business Model Transformation Lead (Senior Manager and Head of)
at
NatWest Group
1 work email found
@rbs.com
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Current company
Role
Business Model Transformation Lead (Senior Manager and Head of)
Location
Greater Edinburgh Area, United Kingdom
Company size
Who is Michael Shepherd? Overview
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Quick answer
Michael Shepherd is listed as Business Model Transformation Lead (Senior Manager and Head of) at NatWest Group, a with 42759 employees, based in Greater Edinburgh Area, United Kingdom. AeroLeads shows a work email signal at rbs.com and a matched LinkedIn profile for Michael Shepherd.
Michael Shepherd previously worked as Senior Design Lead - Business Operating Model at Rbs and Customer Experience Design & Delivery Manager at Royal Bank Of Scotland. Michael Shepherd holds Bachelor Of Science, Accounting And Computer Science from University Of Strathclyde.
Company email context
Email format at NatWest Group
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{first}.{last}@rbs.com
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AeroLeads found 1 current-domain work email signal for Michael Shepherd. Compare company email patterns before reaching out.
Profile bio
About Michael Shepherd
Track record of balancing the needs of customer and business from design to delivery within improvement and transformational across multiple parts of a large financial services organisation spanning both personal and non personal customer base.Utilising operating model, process and customer led design to challenge, influence and shape strategic decision making design and delivery of business solutions at function, customer journey and business enterprise level.
Listed skills include Customer Experience, Stakeholder Management, Financial Services, Retail Banking, and 3 others.
Current workplace
Michael Shepherd's current company
Company context helps verify the profile and gives searchers a useful next step.
Natwest Group
8 roles
Michael Shepherd work experience
A career timeline built from the work history available for this profile.
Senior Design Lead - Business Operating Model
Operating Model Design Lead for Commercial and private bank, interpreting strategy into real world organisational designs enabling executive decision making to achieve goal for being number 1 for customer service, trust and advocacy.
Customer Experience Design & Delivery Manager
Customer Experience Manager
Responsible for leading end to end customer experience strategic diagnostics across RBS group. Generating insight to drive improved business and customer performance aligned to group wide objectives.
Apr 2012 - Sep 2014
Senior Customer Experience Analyst
Responsible for bringing in voice of the customer subject matter expertise and capability building to support business areas and leaders in driving customer centric change within RBS group.
Feb 2011 - Mar 2012
Operations Director
Managing and leading all client projects and team of staff for a customer research agency, including scoping, development, planning and implementation of all new research contracts
May 2009 - Dec 2010
Senior Consultant
Managing key client accounts and senior stakeholder relationships as part of large scale customer centric consultancy and research projects. Supporting businesses to drive customer led solutions, change and staff training.
Jan 2006 - Apr 2009
Consultant
Delivering key quantitative and qualitative insight for clients utilising a variety of research and insight techniques.
Aug 2001 - Dec 2005
Team & coworkers
Colleagues at NatWest Group
Other employees you can reach at natwestgroup.com. View company contacts for 42759 employees →
AM
Adam Moosa
Colleague at Natwest GroupSalford, England, United Kingdom
View →
JK
Joan Kwong
Colleague at Natwest GroupGreater London, England, United Kingdom
View →
SG
Stevie Gibbs
Colleague at Natwest GroupHadleigh, England, United Kingdom
View →
AP
Aayush Prabhakar
Colleague at Natwest GroupDelhi, India
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PW
Patrick Walker
Colleague at Natwest GroupBristol, England, United Kingdom
View →
ST
Shekhar Tripathi
Colleague at Natwest GroupBengaluru, Karnataka, India
View →
SP
Steven Pennel
Colleague at Natwest GroupEdinburgh, Scotland, United Kingdom
View →
AC
Armindo Cachada
Colleague at Natwest GroupBaar, Zug, Switzerland
View →
LR
Leigh Rees
Colleague at Natwest GroupWest Midlands, England, United Kingdom
View →
SB
Smita Behal
Colleague at Natwest GroupDelhi, India
View →
Adam Moosa
Colleague at Natwest GroupSalford, England, United Kingdom
View →
JK
Joan Kwong
Colleague at Natwest GroupGreater London, England, United Kingdom
View →
SG
Stevie Gibbs
Colleague at Natwest GroupHadleigh, England, United Kingdom
View →
AP
Aayush Prabhakar
Colleague at Natwest GroupDelhi, India
View →
PW
Patrick Walker
Colleague at Natwest GroupBristol, England, United Kingdom
View →
ST
Shekhar Tripathi
Colleague at Natwest GroupBengaluru, Karnataka, India
View →
SP
Steven Pennel
Colleague at Natwest GroupEdinburgh, Scotland, United Kingdom
View →
AC
Armindo Cachada
Colleague at Natwest GroupBaar, Zug, Switzerland
View →
LR
Leigh Rees
Colleague at Natwest GroupWest Midlands, England, United Kingdom
View →
SB
Smita Behal
Colleague at Natwest GroupDelhi, India
View →
1 education record
Michael Shepherd education
FAQ
Frequently asked questions about Michael Shepherd
Quick answers generated from the profile data available on this page.
What company does Michael Shepherd work for?
Michael Shepherd works for NatWest Group.
What is Michael Shepherd's role at NatWest Group?
Michael Shepherd is listed as Business Model Transformation Lead (Senior Manager and Head of) at NatWest Group.
What is Michael Shepherd's email address?
AeroLeads has found 1 work email signal at @rbs.com for Michael Shepherd at NatWest Group.
Where is Michael Shepherd based?
Michael Shepherd is based in Greater Edinburgh Area, United Kingdom while working with NatWest Group.
What companies has Michael Shepherd worked for?
Michael Shepherd has worked for Natwest Group, Rbs, Royal Bank Of Scotland, and Centre For Customer Awareness Ltd.
Who are Michael Shepherd's colleagues at NatWest Group?
Michael Shepherd's colleagues at NatWest Group include Adam Moosa, Joan Kwong, Stevie Gibbs, Aayush Prabhakar, and Patrick Walker.
How can I contact Michael Shepherd?
You can use AeroLeads to view verified contact signals for Michael Shepherd at NatWest Group, including work email, phone, and LinkedIn data when available.
What schools did Michael Shepherd attend?
Michael Shepherd holds Bachelor Of Science, Accounting And Computer Science from University Of Strathclyde.
What skills is Michael Shepherd known for?
Michael Shepherd is listed with skills including Customer Experience, Stakeholder Management, Financial Services, Retail Banking, Banking, Business Analysis, and Commercial Banking.
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