Michael Shepherd Email and Phone Number
Michael Shepherd work email
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Michael Shepherd personal email
Track record of balancing the needs of customer and business from design to delivery within improvement and transformational across multiple parts of a large financial services organisation spanning both personal and non personal customer base.Utilising operating model, process and customer led design to challenge, influence and shape strategic decision making design and delivery of business solutions at function, customer journey and business enterprise level.
Natwest Group
View- Website:
- natwestgroup.com
- Employees:
- 42759
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Business Model Transformation Lead (Senior Manager And Head Of)Natwest GroupEdinburgh, Scotland, Gb
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Senior Design Lead - Business Operating ModelRbs Jan 2017 - PresentGlasgow, United KingdomOperating Model Design Lead for Commercial and private bank, interpreting strategy into real world organisational designs enabling executive decision making to achieve goal for being number 1 for customer service, trust and advocacy. -
Customer Experience Design & Delivery ManagerRoyal Bank Of Scotland Oct 2014 - Present
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Customer Experience ManagerRoyal Bank Of Scotland Apr 2012 - Sep 2014Responsible for leading end to end customer experience strategic diagnostics across RBS group. Generating insight to drive improved business and customer performance aligned to group wide objectives.
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Senior Customer Experience AnalystRoyal Bank Of Scotland Feb 2011 - Mar 2012Responsible for bringing in voice of the customer subject matter expertise and capability building to support business areas and leaders in driving customer centric change within RBS group.
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Operations DirectorCentre For Customer Awareness Ltd May 2009 - Dec 2010Managing and leading all client projects and team of staff for a customer research agency, including scoping, development, planning and implementation of all new research contracts -
Senior ConsultantCentre For Customer Awareness Ltd Jan 2006 - Apr 2009Managing key client accounts and senior stakeholder relationships as part of large scale customer centric consultancy and research projects. Supporting businesses to drive customer led solutions, change and staff training.
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ConsultantCentre For Customer Awareness Ltd Aug 2001 - Dec 2005Delivering key quantitative and qualitative insight for clients utilising a variety of research and insight techniques.
Michael Shepherd Skills
Michael Shepherd Education Details
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Accounting And Computer Science
Frequently Asked Questions about Michael Shepherd
What company does Michael Shepherd work for?
Michael Shepherd works for Natwest Group
What is Michael Shepherd's role at the current company?
Michael Shepherd's current role is Business Model Transformation Lead (Senior Manager and Head of).
What is Michael Shepherd's email address?
Michael Shepherd's email address is mi****@****k.co.uk
What schools did Michael Shepherd attend?
Michael Shepherd attended University Of Strathclyde.
What skills is Michael Shepherd known for?
Michael Shepherd has skills like Customer Experience, Stakeholder Management, Financial Services, Retail Banking, Banking, Business Analysis, Commercial Banking.
Who are Michael Shepherd's colleagues?
Michael Shepherd's colleagues are Deborah Watts, Scott Browning, Shilpa Masilamani, Kishore S, Shylaja Balaji, P H Kumar, Gurpreet Kaur.
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Michael Shepherd
Award-Winning & Highly Experienced International Hotelier | Senior Business Leader | Board MemberCowes1hilton.com2 (703) 8XXXXXXX
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Michael Shepherd
United Kingdom -
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