Michael Short Email & Phone Number

Kenyon, Mn, Us

Kenyon, Mn, Us

Eagan, Minnesota, United States

• Collaborated with cross-functional teams in Los Angeles, Dallas, Chicago, and Bethel, PA to streamline processes and improve client satisfaction. • Developed and implemented strategic cost controls that drove a 3%-8% increase in national account profitability. Optimized client satisfaction and loyalty. • Boosted customer approval rating by 10%-14% by implementing strategic initiatives, resulting in enhanced end consignee experience and positive business impact. • Led contract restructure and negotiation in 2024. • Selected and served on Operations Safety Review committee for warehouse and distribution facility.

Eagan, Minnesota, United States

• Utilized CRM tools to track and manage customer projects, ensuring visibility and alignment on company goals. Streamlined internal communication and coordination. • Recruit, direct, and maintain 10 independent contractors to provide home delivery service for Ikea home delivery. • Designed and implemented cost-saving controls and maximized productivity to achieve account profitability.

Eagan, Minnesota, United States

• Created and implemented all protocols and procedures for Select Express in relationship with Federal Express (FEDEX). • Recruited, supervised and maintained 20 independent contractors to provide delivery services for FEDEX. • Collaborated with 2 FEDEX distribution centers in Minnesota.

Owatonna, Mn

• Managed multiple accounts and consistently exceeded sales goals by over 5%-7% for 2 separate routes during short-term substitution. • Recognized by supervisor to stand as a mentor for 8 staff members, tasked with motivating them through personal stories of success, and to further develop personal leadership and supervisory potential. • Promoted new products and enhanced cross-merchandising by building dynamic thematic displays and incorporating discounts for additional upsell opportunities in large retail locations - Target/Walmart/Hyvee. • Achieved Top 3 (out of 50) Account Managers to increase sales by building awareness and brand promotion.

Apple Valley, Minnesota

• Held full P&L and operating responsibility for the franchise with 70 employees. • Trained and mentored store managers and staff in the skillful completion of store functions. • Developed a complete training program and materials for staff members, shift leaders, and managers. • Skillfully led franchisee relations, purchasing of inventory, equipment, operations, staff recruitment, training, and marketing. • Successfully onboarded store employees, ensuring that adequate information and resources were provided. • Served on Franchisee Advisory Council as a representative for new product development and national Marketing programs. • Served as Local DMA chair for Local Marketing programs in the Minneapolis DMA.