Michael Silcox Email & Phone Number

I understand what it takes to lead a region successfully in the restoration industry. I have extensive experience in team-driven leadership across all areas of business, from production, to sales, to planning and growth. I am seasoned in staffing, performance management, financial planning and analytics, technical knowledge, protocol adherence, creating positive company culture, and client-relations, with an outstanding and proven record. My strong work ethic, business acumen, verbal and written presentation skills, and emotional intelligence allow me to quickly assess needs, inspire vision, create a positive atmosphere, achieve goals, and surpass expectations. The experience I gained while dealing with unexpected, unwelcomed, and urgent client scenarios allowed me to master the art of turning difficult situations into positive interactions. For example, during my 12 years in the restoration industry, clients turned from tears to trust as they eagerly contracted with us during their toughest circumstances. I taught my teams to earn client confidence through active listening and creative problem solving, and by fully meeting customer expectations. This allowed us to outperform all other responders and be recognized as the top contract earners. And as the owner of Capital Crawlspace, I was able to build my business from the ground up by hiring amazing people that fully embraced our passion for excellence and customer service. A significant portion of our growth came from repeat customers and referrals, showing my ability to prioritize strong rapport with clients, coach a team, instill company values, and produce quantifiable results.My background and consistent track record across situations demonstrate my ability to anticipate and find new solutions even before the needs are fully defined. Here are a few other contributions that I have made in my recent roles:Production experience- yielded a unique in-depth understanding of client experiences, expectations, and best practices for follow throughEstimating experience- gave me a keen understanding of how to evaluate objectives, tailor solutions, create accurate estimates, document appropriately, and move processes forwardCompany leadership experience- gave me insights into big-picture goals for the organization, analytic needs, accountability protocols, employee training and development, team building, and what it takes to make a restoration company truly successful at both the field and upper management levels

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  Western Carolina University