Michael Silverman Email & Phone Number

San Francisco Bay Area

Oakland, CA

As part of the Oakland Museum of California operating within the Center for Business Operations, I am oversaw all Retail Operations inclusive of insuring positive visitor experiences, preparing budgets and meeting financial expectations, staff development and training, all buying and merchandising in the retail store, web store development online store.

Store Operations for both the De Young Museum in Golden Gate Park & the Legion of Honor in Lincoln Park. Day to Day management of a staff of over 40 employees. Duties include hiring and training, scheduling, communications, point of sale maintenance, web store development quality control & order fulfillment, budget forecasting & monitoring, exhibition.

I have a diverse 20 year career in retail with the international retailer, The Nature Company, and What The Traveller my own retail venture for the past 12 years. I am a passionate retail professional who uses a broad range of skills to guide business that include but are not limited to business analytics inclusive of budgeting, planning and reacting to.

Traveled to stores with sluggish sales and implemented programs to increase sales. Methods included establishing sales goals, performing staff evaluations, creating incentive programs, providing sales and customer service training, scheduling recommendations, and resolving human resource issues. Consulted weekly with the company president and founder, and.