Michael Simonton Email & Phone Number

Macon, Georgia, United States

As an Underwriting Analyst, audited different processes that our sales, service, and underwriting departments use countrywide and helped compile reports on our findings that were then submitted to the different department heads for feedback and corrective actions

Macon, Georgia, United States

• Reviewed and reported on all audits sent from corporate underwriting, as well as conducted many regional self-audits.• Requested and reviewed daily/weekly data runs to identify/correct issues within the region. • Reviewed statutes to ensure compliance; reviewed monthly Market Conduct competitor findings to make sure each region complied.• Trained associates in underwriting and completed remediations on various topics.o Examples of training experience: provided classroom… Show more • Reviewed and reported on all audits sent from corporate underwriting, as well as conducted many regional self-audits.• Requested and reviewed daily/weekly data runs to identify/correct issues within the region. • Reviewed statutes to ensure compliance; reviewed monthly Market Conduct competitor findings to make sure each region complied.• Trained associates in underwriting and completed remediations on various topics.o Examples of training experience: provided classroom training of 100 associates on updated customer service procedureso Was the person that handled most of the regional training for not only our underwriters, but also for persons outside of our department that were providing help with underwriting tasks. These classes were usually conducted online (WebEx, Zoom, etc.) and included 10-15 people at a time. Consistently obtained 30-40% increase in productivity, with a 40-50% increase in quality of work handled. • Was the regional administrator for DocuSign which included training and follow-up for any questions/concerns that arose surrounding the use of DocuSign. Show less

Macon, Georgia, United States

• Gained extensive knowledge of multiple regions.• Handled daily quality control for underwriting department while impacting quality results.• Provided feedback while also handling disputes of errors called.• Worked closely with management to always ensure the highest quality for department.• Problem solved for customer complaints about the region.

Macon, Georgia, United States

Gained much experience in a supervisory role as part of management, learned how to review underwriters' work and calls for quality control and feedback.