Michael Sinclair Email & Phone Number

Horsham, Gb

Guildford, England, United Kingdom

Oversee the delivery of the maintenance across Kent and Sussex in our South-East Region. Responsible for managing the performance of the Maintenance and Response maintenance contract, ensuring successful delivery of maintenance work adhering to time, cost & quality expectations. These contracts are critical in maintaining the strategic road network.

Guildford, England, United Kingdom

• Tracking and monitoring service delivery performance on the strategic road network, identifying performance trends, risks and issues.• Monitoring the cyclical and reactive maintenance work plans for designated routes and track the delivery of planned works. Analyse trends related to unplanned works on the network, flagging areas of concern and ideas for future improvements and efficiencies.• Supporting local customer engagement, working closely with colleagues and contractors to identify and address service delivery requests, concerns, and feedback in a timely and customer focussed manner.• Ensuring the health and safety needs and wellbeing of employees, contractors and customers are fully considered and accounted for throughout the delivery of maintenance and repair works

Guildford, England, United Kingdom

• Responsible for building and maintaining effective partnerships with suppliers and key stakeholders to manage the relationship between customer and service users. Monitoring and challenging performance against KPI and contractual requirement targets and making informed decisions on behalf of HE.• Represent Highways England in providing timely responses to correspondence from stakeholders, government officials, local government and members of the public. Working with our correspondence team to identify and implement works to directly address customer trends.

Guildford, England, United Kingdom

• Responsible for highway maintenance within Epsom and Ewell and responding, engaging and communicating with customers, members and other key groups within the community.• Working with and alongside engineers in the identification, planning, implementation and inspection of various maintenance works on the highway. To work with and liaise with various contractors within the supply chain to ensure work is carried out quickly and efficiently in compliance with the New Roads and Street works act 1991.

Epsom, England, United Kingdom

• Responsible for the upkeep and maintenance of the recreation grounds and open spaces within Epsom and Ewell.

Epsom, England, United Kingdom

• Supervising a small team of sales assistants on the entertainment desk within the store and responsible for stock counts, orders, refunds and general sales enquiries

Education record

HNC Civil Engineering

Education record

• 3 A-Levels (2005) • 5 AS Levels (2004) • 10 GCSEs (2003)