Michael Singh Email & Phone Number

Canberra, Australian Capital Territory, Australia

A key organisational role to provide comprehensive support to the General Manager of Site Strategy and the Infrastructure Facilities and Services team in order to effectively and efficiently manage the Branch. This role encompasses various complex tasks aimed at ensuring smooth operations. One significant aspect of this role involves aiding for the AIS Site Strategy project, which has been a demanding and fast-paced initiative. The project's objective is to undertake a thorough redevelopment of the Australian Institute of Sport Campus located in Canberra. Throughout this endeavour, I have actively engaged in high-level collaborations with numerous central agencies of the Australian Government and other key stakeholders. Additionally, I have taken on the responsibility of managing intricate procurement and contract management activities spanning various disciplines such as architecture, engineering, communications, planning consultancy, and construction. This entailed coordinating with architects, engineers, communications experts, and construction contractors to ensure seamless execution of the project design. With great attention to detail, I successfully delivered complex bodies of work, showcasing exceptional judgement and astuteness when considering matters associated with the project.

Canberra, Australian Capital Territory, Australia

As the Director of Operations, I provided strategic direction and operational leadership to optimise the end-to-end cinema experience across multiple cinema sites. This involved driving process improvements to streamline operations, maximise revenue, and control expenses.To ensure operational efficiency and compliance, I managed relationships with diverse stakeholders including suppliers, clients, staff, and partners. This fostered strong partnerships and maintained professionalism and accountability.I promoted collaboration among internal stakeholders such as the Director & Founder, Marketing and Events Manager, Design team, technical personnel, cinema staff, and contractors. This facilitated effective teamwork and improved operational effectiveness.By guiding and supporting staff and site management teams in the ACT and QLD, I fostered a culture of excellence, operational efficiency, and exceptional customer service. Performance improvement initiatives resulted in tangible results and elevated customer satisfaction.I oversaw the development and refinement of organisational policies and procedures, including the development of a customer service framework, the Limelight Cinemas loyalty program, customer feedback mechanisms, and OH&S/risk management. These frameworks ensured consistent service excellence and regulatory compliance.In pursuit of growth, I identified opportunities for new business and market share expansion. Market insights and thorough analyses guided strategic decision-making. The execution of well-defined strategies maximised retail sales, F&B retail merchandising, and profitability. I also implemented process improvements to reduce costs and optimise labour utilisation.

Canberra, Australian Capital Territory, Australia

In my role, I effectively coordinated the annual curriculum for high-ranking military officers in the Australian Defence Force, ensuring they received the necessary knowledge and skills for operating in the national security environment. This involved managing the logistics of briefs and classes for visiting lecturers and overseeing the individual programs of over 50 students on a weekly basis.Additionally, I successfully organised and managed the travel requirements for three major overseas tours and four domestic tours. This encompassed arranging transportation, accommodation, and addressing passport and visa needs for each student. Moreover, I efficiently handled travel allowances, ensuring each student received the necessary financial support.Furthermore, I took responsibility for financial administration and reporting for group travel. This included providing information to managing staff, processing payment of allowances and incidentals, conducting reconciliations, and fulfilling supervisory duties for the Card Management System.Overall, my role involved meticulous coordination and management of the annual curriculum, travel arrangements, and financial administration, contributing to the smooth functioning and success of the Australian Defence College.

Canberra, Australian Capital Territory, Australia

In my role, I administered a portfolio of service residencies, overseeing up to 450 properties. This encompassed a diverse range of responsibilities, including property presentation, tenant introduction, maintenance, and other property-related matters.To ensure the smooth transition of tenants, I conducted inspections and prepared properties in accordance with DHA's housing standards. Adhering to strict budgets, I efficiently managed resources to meet key performance indicators. Additionally, I diligently updated and maintained databases to ensure accurate and up-to-date information.Leveraging my expertise in internal and external system databases, I developed and delivered innovative training packages to DHA staff nationwide. These training sessions equipped staff with cutting-edge knowledge and skills, enabling them to effectively utilise the systems and databases in their day-to-day operations. In recognition of my exceptional performance and dedication, I was honoured to receive the prestigious ‘Employee of the Year’ award in 2009 for my outstanding contributions and achievements at Defence Housing Australia.

Canberra, Australian Capital Territory, Australia

Diploma In Project Management

Education record