Warranty Manager
Current- Manage and complete roughly 300 warranty claims on exterior and interior residential painting projects in a year- Directly communicate with home owners to make sure warranty projects are completed to their satisfaction- Oversee and manage between 5-10 contracted paint crews on larger warranty claims- Coordinate scheduling of paint crews with homeowners- Input data (i.e. labor costs) into Excel on a weekly basis for payroll purposes- Achieved customer service bonuses each month based off meeting and exceeding KPI goals- Ability to manage the completion of 10-16 jobs per week