Progression:Director of Sales, Customer Success & Warehouse Operations Jan 2021 - CurrentDirector of Sales & Customer Experience June 2009 - Jan 2021Sales Manager March 2004 – June 2009Senior Account Manager January 2002 – March 2004Customer Success Management° Formed, and for 10 years, directed company’s first Customer Experience team, supporting fast paced growth of co-managed field sales team to a sales volume over $20M ° Scaled team to a staff of 15 (13 reps and 2 leaders), who processed orders, returns and exchanges, special handling requests, customer training, with accurate and expeditious delivery of products for over 2000 accounts with over 5500 users.° Evaluated staff performance, accuracy and trends against company’s standards, through analyzing strategic data/reporting, monitoring calls, sales orders/returns, and client data. Prepared reports to share across company to identify roadblocks and opportunities and built plans to eliminate or capture them.° Developed team through emphasis on structure and process, yet remained open and understanding when needed, yielding honest/open discussions to motivate underperforming individuals to get back on track. ° Collaborated with management and all company departments to create Customer Experience manual and set strategic planning targets with each department’s expectations. Scheduled regular meetings with all departments to ensure continuous alignment between team’s training and performance and company/department’s current service goals. ° Coached and mentored team, identifying leaders who demonstrated emotional intelligence, business literacy and an unquenchable appetite to learn more about products, customers and the direction of the industry. Developed leaders with a formal, ongoing training program. Partnered with management and new leaders to use feedback to develop new ideas, new training, and ensure continuous improvement.

I manage the day to day financials, marketing, vendor negotiations, etc.From my wife, who runs our classes:""Individualized Attention- Each Time, Every time"My love and belief in Pilates was born over 16 years ago, when I first tried my first Pilates class. Mind you, I had been a professional dancer, and I thought I was in incredible shape! However, as my dancing career wound down, I found myself needing to find ways to keep my body active. I tried many exercise programs, and found that Pilates was the one that made me feel the best and kept me in the best shape...and even helped me to recover from 4 months of bedrest while I was pregnant with my daughter.Over the years, I have worked in several Pilates studios, and visited countless others, learning what clients like and didn't like, and most importantly, learning what type of Pilates training was most likely to meet the client's goals and had the most positive impact on their lives. This is why we stress our "Individualized Attention- Each Time, Every Time" Pilates philosophy, and why every member of our Complete Pilates & Fitness team is trained to teach this way. Our Pilates classes are small (usually less then 7, and often 3-4) and during your Pilates class, you'll see that your Pilates instructor is always engaged with you and never stands in front of the class yelling out exercises. Our approach to Pilates & Barre is unmatched in the Valencia / Santa Clarita area, as will be your results! Come give us a try today! - YOUR FIRST WEEK IS FREE!"