Michael Smith Email & Phone Number

Lake Stevens Washington

I am a highly organized and motivated Network and Programs Manager with experience in developing, managing and administering the day-to-day operations of a network and support programs. I am a strong problem solver with a keen eye for detail and an ability to develop innovative and effective solutions. My expertise includes: • Developing, implementing and managing network and programs for organizations • Administering and maintaining the infrastructure and systems of a network and programs • Setting up and configuring servers on local and cloud networks • Developing and implementing network protocols and security measures • Troubleshooting network and systems issues and resolving them quickly • Managing and coordinating projects for the successful execution of the network and programs • Interfacing with vendors and customers to ensure a smooth deployment of the network and programs.

Lake Stevens, Washington, United States

As the Executive Human Resources Director, I am responsible for driving the strategic direction of the organization's human resources initiatives. My duties include, but are not limited to, recruiting, talent acquisition, employee retention, labor relations, compensation and benefits, organizational development and training.I am responsible for developing, implementing and managing policies, procedures, and programs that support the organization's objectives and the success of its employees. I provide guidance on organizational structure, staffing, and succession plans to ensure the organization is in compliance with labor laws and regulations. I also provide guidance to management on all aspects of employment law and best practices.I also help lead the organization in strategic planning and business strategy initiatives. I work closely with senior management to ensure that the organization remains competitive in the market and is positioned for long-term success. I am responsible for analyzing and evaluating current market trends, industry developments, and competitor strategies to ensure that the organization stays ahead of the curve.I am also responsible for ensuring that all objectives are met in a timely and cost-effective manner. I provide guidance and support to the team to ensure operational excellence and effective execution of all HR functions

As operations manager of a metal recycling company, I was responsible for the day-to-day management of the company’s operations. My key duties included:• Overseeing the development and implementation of operational policies and procedures• Coordinating the activities of personnel to ensure efficient operations and maximum productivity• Developing and managing budgets, including reviewing and analyzing financial reports• Monitoring the sales, production and inventory levels of the company• Working with the senior management team to develop strategies to increase revenue and sales• Establishing and maintaining relationships with vendors, suppliers and other partners• Ensuring compliance with local, state and federal regulations• Identifying and resolving any operational issues as they arise.

Load Inspector and Scale Operator at Braven Metals• Responsible for overseeing incoming and outgoing materials, ensuring that they meet the required specifications and standards.• Operated scales and other equipment to accurately weigh incoming and outgoing materials.• Inspected material to ensure it is within the desired specifications and met all quality standards.• Maintained records of all incoming and outgoing materials, ensuring accuracy and timeliness. • Ensured safety protocols were followed at all times

Highly experienced manager with expertise in car purchasing, accounts, and tow truck dispatch. Proven track record in successful management of 5 tow trucks for a metal recycling company.Responsibilities:• Responsible for managing car purchasing, accounts and tow truck dispatch for a metal recycling company.• Developed and maintained relationships with current and potential car vendors to ensure the best possible prices and service.• Monitored daily operations of 5 tow trucks, ensuring that all vehicles were properly maintained and serviced.• Oversee the scheduling of tow truck drivers, ensuring proper coverage and efficient utilization of resources.• Acted as a liaison between the company and suppliers to ensure timely and accurate pick-up of vehicles.• Ensured that all drivers were up-to-date on their certifications and licenses.• Developed and enforced policies and procedures to ensure optimal performance of the tow truck fleet.• Maintained accurate records of all purchases and expenses.• Analyzed data to identify areas of cost savings and efficiency gains.

• Developed and implemented strategic sales plans to increase customer base and revenue. • Established and maintained strong customer relationships to ensure customer retention and satisfaction. • Managed a staff of 6+ employees to ensure service excellence. • Supervised the ordering, receiving and inventory of vehicles and supplies. • Implemented and maintained inventory control systems to ensure accuracy and efficiency. • Developed and maintained budget and forecast to ensure financial stability. • Ensured compliance with all safety regulations and procedures. • Developed and maintained reporting systems to track performance and key metrics.

Summary: Dynamic and results-oriented professional with 10+ years of experience in the retail industry. Proven track record of success in managing store training, operations, and personnel management. Skilled in delivering exceptional customer service while maximizing profits and cultivating a positive store culture. Key Responsibilities: • Oversee day-to-day operations of assigned training store, while upholding high standards of customer service, quality, and cleanliness. • Develop and implement strategies to increase store profitability, while managing expenses and budgets. • Recruit, hire, train, and manage a team of store associates and managers. • Create and maintain training materials, programs, and schedules. • Analyze store performance data and implement plans to optimize store operations and maximize bottom-line results. • Monitor sales and customer feedback to ensure customer satisfaction. • Ensure compliance with all company policies and procedures